For over two decades the VeryPC family has been supporting small businesses and schools, both locally and across the UK, with technical solutions to keep them learning, growing, and succeeding.
We’re a passionate group, geeky in our love for technology and happiest rolling our sleeves up and going the distance for our customers.
As creators of our own technology product, we have exceptional technical expertise. We also partner with some of the best technology brands in the world to support our best-in-class reputation. Our wrap around service flexes to the specific needs of our customers, ensuring that everyone gets the very best from their products, and total peace of mind.
At VeryPC, our focus is on customer success – whatever that looks like and wherever that takes place.
Why Join Us
· Join an innovative, family feel fast growing business
· Opportunity to make a difference
· Monthly social events
· Competitive salary
· 25 Days Holiday (26 after 1 year) + Public Holidays and your Birthday off (after probation period)
· 5 days paid sick leave after passing probation period, increasing to 10 days after 2 years’ service.
About the Role:
Reporting to the Product Support and Warranty Manager, you will be a key member of our warranty Team.
The role is primarily based at our Sheffield headquarters (Monday–Friday, 08:30–17:30), where you will work on our helpdesk, logging support calls from customers, carrying out in-house device repairs, support warranty processes, and assist with other duties.
The role will also require regular travel to customer sites throughout the UK to perform on-site repairs and installations. Occasional overnight stays and periods of working away from home may be necessary.
This position is a practical and hands-on position which requires solid technical expertise, expert problem solving skills, and the confidence to work on your own at client locations.
Key Responsibilities
· Log support tickets for customers with hardware and software issues received via phone or email
· Perform onsite repairs for Desktops, Laptops, and other computer equipment throughout the UK.
· Diagnose faults and replace components for Desktops, Laptops and other computer equipment returned to VeryPC for repair.
· Manage stock, parts, and returns, ensuring faulty components are processed correctly.
· Work with suppliers and vendors to escalate technical issues, raise RMAs and follow-up on outstanding issues.
· Maintain accurate job notes, updating internal documentation and providing feedback to product team.
· Support onsite installation and removal of IT equipment as part of our deliver to desk service.
· Assist with other Warranty and Repairs related duties as required.
The Candidate
· Ideally located within 30 mins commute of Hillsborough, Sheffield, South Yorkshire.
· Full Clean UK Driving License (Manual) with own vehicle and Class 1 Business insurance (or own vehicle and willing to obtain Class 1 Business Insurance)
· Comfortable with regular travel nationwide and occasional overnight stays on short notice.
· Excellent telephone manner, good interpersonal and communications skills.
· Organised, self-motivated, and able to work independently while managing time effectively.
· Minimum of 2 years’ experience in a hardware repair or IT support role, ideally with field experience.
Skills / Experience Required
· Strong understanding of desktop and laptop hardware.
· Proven ability to diagnose and repair faults, including replacement of motherboards, memory, SSD’s, power supplies, and screens.
· Experience building and upgrading computers.
· Good understanding of Windows 10/11 operating system, updating drivers etc.
· Experience with PCB repairs and soldering is an advantage.
No terminology in this job description is intended to be discriminatory and we confirm that we will accept applications from persons of any background for this role as long as they have the required skills.
The successful applicant will be required to complete an DBS Enhanced check, the cost of which will be paid for by VeryPC.
Please note: any offer of employment will be conditional on the receipt of satisfactory references. These will normally include your most recent employer(s).
Job Types: Full-time, Permanent
Pay: Up to £27,900.00 per year
Benefits:
- Company events
- Free parking
- On-site parking
- Paid volunteer time
- Sick pay
Application question(s):
- This role is based full-time in our Hillsborough, Sheffield (S3) office, Monday to Friday, with regular travel to customer sites. Hybrid working is not available for this role. Are you able to commute to the office daily within around 30 minutes by vehicle?
- On occasion, when a company van is not available, you will be required to use your own vehicle for business purposes for travelling to customers sites. Do you have your own vehicle and are you willing to obtain, Class 1 Business Insurance for your vehicle?
Experience:
- PC or Laptop Repairs: 2 years (required)
Licence/Certification:
- Full UK Driving License (Manual) and your own vehicle? (required)
Willingness to travel:
Work Location: In person
