Join a thriving manufacturing business where your customer service expertise will drive success and build lasting relationships.
Full time permanent opportunity, office based in Bar Hill, CB23
Working hours Monday to Friday 8am - 4.45pm with a 12.30 finish on Friday
Excellent benefits package and profit share bonus available
Are you an organised, proactive customer service professional who enjoys building relationships, solving problems and keeping things running smoothly?
We're looking for a Customer Service Specialist to join a growing, fast-paced manufacturing business at the forefront of its industry. This is a fantastic opportunity for someone who thrives on variety and enjoys working closely with customers, production teams and internal stakeholders to ensure orders are delivered accurately and on time.
What you'll be doing
As a key member of the Customer Service team, you'll take ownership of the customer journey from order through to delivery, acting as a trusted point of contact for customers while coordinating with multiple departments across the business.
Your responsibilities will include:
- Managing customer orders and amendments from start to finish
- Responding to customer enquiries and providing timely updates
- Liaising with production and purchasing teams to resolve shortages and delivery challenges
- Processing returns, repairs, reworks and order changes
- Creating quotations and maintaining accurate customer records
- Updating pricing, customer information and product databases
- Raising credit and debit notes
- Supporting forecasting, job costing and operational planning activities
- Attending production meetings and helping identify potential issues before they arise
What we're looking for
We're keen to speak with individuals who are:
- Experienced within customer service, customer support, account coordination or sales support, particularly in the B2B sector
- Highly organised with exceptional attention to detail
- Confident communicating with customers and colleagues at all levels
- Strong users of Microsoft Excel
- Proactive, solutions-focused and able to manage multiple priorities
- Comfortable working both independently and as part of a team
Experience within manufacturing, SAP systems or working with technical drawings would be advantageous, but is not essential.
What's in it for you?
Alongside a welcoming and supportive team environment, you'll benefit from:
- 25 days holiday plus bank holidays, increasing with service
- Early finish every Friday
- Private healthcare and dental cover
- Life assurance and income protection
- Enhanced family leave
- Employee Assistance Programme
- Profit share bonus scheme
- Annual salary review programme
- Employee discount platform
- Regular company events
If you're looking for a varied customer-facing role where you can develop your skills, build strong relationships and make a real impact within a collaborative business, we'd love to hear from you.
Ref IND1
Job Types: Full-time, Permanent
Pay: £27,000.00-£28,000.00 per year
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Profit sharing
Work Location: In person
