Who are we?
We are a family run business, now in its 4th generation. Offering a selection of self catering accommodation in tranquil locations close to the award-winning coastal resort of Bude, North Cornwall. From converted barns, large farmhouses and traditional Cornish cottages to contemporary houses and a cosy retreat for two, we believe we offer something special for everyone.
Onsite facilities include an indoor heated swimming pool, outdoor play area, animal feeding, games room, tennis court, catering service and spa treatments.
We are looking for someone to help cover our reception throughout the main Summer Sdhool Holidays - through to the end of October...
Find out more about the position below...
Skills required:
· Excellent organisational & communication skills
· Proficient in use of emails, database management & social media platforms
· An independent thinker who takes their initiative and can work efficiently unsupervised
· Customer service skills
· Adaptable and flexible
· Ability to multitask
· Friendly and approachable
· Keen eye for detail
· Energetic!
· Good time management to ensure all the tasks are completed within each week
The role:
The position requires the successful candidate to manage the day to day administration/ running of a self-catering holiday complex in Marhamchurch, near Bude (alongside the owners who live on site). The role is very wide and varied and no two days are the same and so the candidate needs to have the ability to adapt to the requirements of the role as is required.
The successful candidate will primarily be responsible for taking bookings and dealing with the related administration & processing of payments of bookings using our booking system. Also liaising with the numerous letting agencies that we advertise with in keeping their sites up to date with availability/pricing/ information and photos.
Regular posting across our social media platforms, promoting availability and events .
Located at the on-site reception, the successful candidate will be the first point of call in communicating with guests and answering questions regarding facilities on site and in the local area.
The candidate will need to show experience of customer service roles as the job involves a great deal of interaction with the guests, including welcoming them to the site, encouraging repeat business, dealing with enquiries via e-mail, phone and in person.
Responsible for purchasing for the site, including: cleaning products, welcome pack items such as tea/ coffee/biscuits, monitoring linens and towel stock levels, noting anything housekeepers pick up on that may be needed and generally having a keen eye for detail to ensure the site is fully stocked and nothing needs replacing.
The candidate will be required to organise cleaner's rotas and wages and on changeover days, the role is hands-on in working with the cleaning team and ensuring all linen and cleaning equipment is ready for them and checking all cottages have all/any requested extras (cots, highchairs etc) ready for guests once cleaning is finished.
Keeping the reception and communal areas including: play area, tennis court and swimming pool tidy during the week. Also checking Hot-Tubs (Training Given)
We have animals that need checking, including Chickens, Goats, Pig and Ponies.
We run special events from time to time, such as Easter Egg Hunts and Pumpkin carving competitions, so it would be beneficial if the candidate had an imaginative nature in order to organise, run and promote such events.
Hours: 24/wk
There Is some flexibility around Saturday working hours from October onwards (when we do not have arrivals when every other Saturday can be covered ) Flexible so the successful candidate needs to be able to manage their time effectively, but can be spread over Monday, Wednesday 9am-1pm (for administrative duties) and Fridays & Saturdays 9am to 3/5pm (these are hands on changeover days- a combination of admin, overseeing housekeeping and greeting guests).
Day to Day Tasks:
· Answer emails / telephone queries
· Deal with face to face queries from resident guests & the general public
· Processing and related administration of bookings using our booking system with some accountancy work to keep on top of invoices etc.
· Updating availability / prices on our booking system
· Updating listing details, availability and prices on numerous agency websites
· Promoting late availability and special offers
· Updating the website * (we use Wordpress)
· Updating Guest Information Folders
· Communicate effectively with the housekeeping staff to arrange rotas and wages
· Keep Reception area, utility room & linen room tidy and wash any remaining towels and put away after changeover days.
Changeover Days (all of the above, plus..)
· Seeing departing guests off
· Ensure all linen & cleaning boxes are ready for the cleaners
· Oversee the cleaning and ensure that any special requirements are in the cottage ready for guests arrivals
- Checking Hot-Tubs
· Meeting & greeting new arrivals
Part-time hours: Up to 24 hrs per week
Application deadline: 14/07/2026
Job Types: Part-time, Temporary, Contract
Pay: From £13.00 per hour
