LCH is a well-renowned supplier of luxury cars in the UK, delivering the highest standards of vehicle hire and driven by a passion for fantastic customer service.
We offer a warm and welcoming environment, flexible shift patterns, and competitive salary & bonuses, alongside other benefits such as pension, cycle to work & EV schemes, and, most importantly, the opportunity to work in a company driven by its values - ownership, empathy, collaboration, improvement, integrity…and smiling!
Summary of Role
The Office Administrator has responsibility for the general maintenance of the LCH Head Office and for the processing of documentation related to penalty and parking charge notices.
Key Duties & Responsibilities:
Penalty Notice Processing:
- Processing and administration of all Penalty Charge Notices (PCN), Parking Charges, Notices of intended prosecution, and any other traffic violations received by LCH.
- Ensuring that, where appropriate, liability of charge notices is transferred to appropriate persons within stated time frames
- Ensuring fines that cannot be transferred are paid within the discount period.
- Ensuring Admin Fees related to PCNS that have been incurred by LCH are transferred to the customer
- Compiling reports to track progress and record PCN spend
Office Management:
- Organising office repairs and maintenance, as and when necessary
- Ensuring availability of essentials within the office (tea, coffee, snacks, milk, toilet paper etc)
- Keeping accurate stock records and replenishing stock as needed
- Managing the relationship with external cleaning company to ensure daily general cleaning is done to a good standard.
- Ensuring additional cleaning is carried out regularly to maintain the professional look of the office (i.e. window cleaning, carpet cleaning, deep cleaning etc)
- Sourcing, managing relationships with, and keeping records of, external maintenance contractors
- Taking responsibility for ensuring facilities issues are dealt with swiftly and professionally and that all external contractors complete work as needed and to the expected standard
- Ensuring all necessary service and safety checks are carried out within appropriate timescales (i.e. PAT testing, hard-wire testing, fire extinguisher servicing etc)
- Ensuring availability of appropriate health & safety supplies
- Ensuring an appropriate stock of stationery and other equipment
- Maintaining health & safety records, as needed
- Carrying out regular fire alarm testing and fire drills
- Ordering food as needed for client visits or internal events
- Ensuring regular maintenance and cleaning of the coffee machine and other equipment, as needed
- Taking responsibility for ensuring the building is tidy and all areas are organised effectively.
- Assisting with the organisation of company events and social activities
- Other duties as necessary, or requested
Person Specification:
- Outstanding administrative and organisational skills
- Strong communication skills, both written and verbal
- Demonstrable understanding of the workings of a modern office and a proven ability to maintain high standards
- Positive and proactive attitude to work
- Good MS office skills, including Excel
- Experience of managing budgets and spending
- Personal values aligned with the values of the company and an ability to demonstrate value driven behaviour regularly.
Logistical Considerations:
- Based: Elstree Head Office
- Circa 30 hours per week
- Occasional local travel may be required
- Driver with own vehicle ideal
Pay: Up to £30,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- On-site parking
- Referral programme
- Sick pay
Work Location: In person
