Join a dynamic fresh produce business where your technical expertise will drive food safety excellence and strengthen customer relationships.
Customer Technical Manager - Fresh Produce
Reports to: Head of Technical
Are you passionate about food safety, quality, and building strong customer relationships? Do you thrive in a fast-paced, fresh produce environment where no two days are the same?
We are seeking an experienced Customer Technical Manager to join our technical team, taking ownership of customer/retailer relationships and ensuring the highest standards of food safety, legality, and quality across our supply chain.
The Opportunity
This is a key role within the business, acting as the primary technical contact for customers whilst working closely with operations, supply chain, farm, and packing teams to deliver exceptional product quality and customer satisfaction.
You will lead complaint reduction initiatives, drive continuous improvement, manage customer audits, and ensure full compliance with retailer requirements and industry standards.
Key Responsibilities
- Act as the primary technical contact for customers, managing all technical queries and requirements
- Ensure compliance with UK food safety legislation and retailer codes of practice
- Manage customer specifications and technical documentation
- Lead responses to customer audits, complaints, and non-conformances
- Conduct root cause analysis and implement effective CAPAs
- Support the development and maintenance of the Quality Management System
- Drive continuous improvement through KPI analysis and quality initiatives
- Manage customer benchmarking sessions and weekly crop quality reporting
- Provide technical guidance and training across the business
About You
You will bring:
- Proven experience in a Technical or Quality role within fresh produce
- Strong knowledge of retailer requirements and food safety standards
- Experience with BRCGS, GlobalG.A.P., HACCP, Red Tractor and LEAF standards
- Excellent stakeholder management and communication skills
- Strong analytical and problem-solving capabilities
- The ability to thrive in a fast-paced environment
Competitive salary for the right candidate, and an enhanced benefits package - 33 days annual leave, PHC, matched pension, salary sacrifice car scheme plus more.
If you're looking to make a real impact within a dynamic and growing fresh produce business, we'd love to hear from you. Please apply through Indeed.
