IT Technician / Retail Support & Repair Specialist
Location: Wallasey Village
Position Type: Full-Time
Work Environment: Retail & Technical Workshop
Build Your Career in IT Support & Repair
Do you have a passion for technology and enjoy solving problems? This is a fantastic opportunity to join a close-knit team as an IT Technician, working across both hands-on repairs and customer-facing support.
This varied role gives you the chance to develop your technical expertise while also gaining valuable experience in retail and customer service. Full training is provided, making it a great fit for someone looking to grow their career in IT.
About the Role
As an IT Technician, you’ll be diagnosing and fixing a wide range of hardware and software issues while supporting customers with advice, upgrades, and purchases.
You’ll work with both individual and business customers, helping deliver efficient repairs and excellent service. This role combines technical skill with customer interaction, so strong communication is key.
Key Responsibilities
Technical Support & Repairs
- Diagnose and resolve hardware and software issues across a range of devices
- Install and configure operating systems (Windows and macOS)
- Troubleshoot system errors, software faults, and connectivity problems
- Carry out repairs, upgrades, and general maintenance on IT equipment
Customer Service & Sales
- Communicate clearly with customers about faults, repair processes, and solutions
- Deliver a high standard of customer service in-store and during technical interactions
- Provide advice and guidance on products, upgrades, and services
- Support sales of devices, accessories, and consumables
Workshop & Team Support
- Maintain a clean, organised, and efficient workshop environment
- Ensure all work meets quality and service standards
- Collaborate with team members to meet service targets and customer expectations
About You
We’re looking for someone who is:
- Passionate about IT and enjoys hands-on problem-solving
- Reliable, professional, and customer-focused
- Confident working independently as well as part of a small team
- Comfortable communicating with customers from all backgrounds
- Eager to learn and develop technical skills
Customer service experience is helpful but not essential — attitude and willingness to learn are key.
Desirable Technical Knowledge
- Familiarity with Microsoft Office / Microsoft 365
- Experience installing or configuring operating systems
- Understanding of basic networking and connectivity troubleshooting
- Knowledge of file systems and data handling (e.g. NTFS, FAT32)
- Awareness of data security, antivirus software, and safe computing practices
- Basic understanding of network or cloud security concepts
Additional Advantageous Skills
- Experience building or upgrading PCs
- Ability to identify and fix common hardware faults
- Confidence working with laptop repairs (e.g. replacing screens, memory, keyboards)
- Awareness of firewalls and internet security tools
Why Apply?
- Hands-on experience in a varied IT role
- Exposure to both technical repair work and retail sales
- Work in a friendly, supportive team environment
- Full training and ongoing development opportunities
- Build a strong foundation for a long-term career in IT support and engineering
Pay: £8.00 per hour
Work Location: In person
