About us
Luxury Coastal represents 100s of stunning holiday homes of all types across the South West. We’re proudly independent and we try hard every day to offer the kind of service guests and owners really want, the same things we want when we book a holiday - honesty, fairness and personal attention.
We use our experience to do things better, share the good stuff, and try to put back into the communities we make our living from. The business is constantly changing, however, our values have stayed the same, because we always wanted a business where we could just be ourselves.
We believe kindness is an asset. Cooperation makes good things happen. As a company, we treat everyone – our team and our customers – with respect and consideration.
Our office is fun and relaxed, a place to share knowledge and learn from each other. Last year, we were proud to win two awards at the Best Workplaces in Travel for Best Micro Company, as well as Best Workplaces in Travel for purpose. We are a Living Wage Foundation-accredited business and have signed up for the Devon NHS Mindful Employer charter. This year we are delighted to have become a BCorp‑accredited company which reflects our commitment to a global community where businesses drive meaningful, positive change as a force for good.
Some of the perks
- Employee benefit scheme that includes store discounts from the biggest retail names, healthcare, and free counselling sessions.
- Discounts on holidays for team members as well as friends and family.
- Four paid volunteer days each year to help an organisation of your choice
- Day trips to visit our properties to help expand your knowledge of our portfolio and local area.
- Social events and team outings such as Christmas parties, team breakfasts and local beach cleans.
- 25 days holiday, plus bank holidays.
The day job
· You will be an integral part of our owner partnership team. Providing first-class service and owning client relationships.
· You'll be comfortable having honest and sometimes challenging conversations with owners, remaining calm, professional and solutions-focused.
· You will manage daily and weekly tasks to ensure the smooth running of our owner function and will co-ordinate the creation of property listings on our reservation system and website.
· Assist with the property administration from onboarding and guiding owners through the process right through to their first booking and beyond.
· Manage new projects to enhance the owner experience.
· Ensure the accuracy of our property listings across our website and booking channels.
· Pro-actively contacting owners to review property performance and help increase our mutual success.
· You may be required to perform additional duties from time to time to assist company Directors, such as support the customer experience team.
Experience and skills required
Essential:
· A passion for providing exceptional service to our owners, guests, property managers and suppliers
· Proactive and able to work on own initiative
· Ability to problem solve and make sound decisions under pressure
· Ability to build and nurture strong relationships
· Excellent communication and written skills
· Meticulous attention to detail with the ability to prioritise workloads
· Enthusiastic, hard-working and self-motivated
· A team player who is happy to support other areas of the business
· Good working knowledge of Word, Excel and PowerPoint
· GCSEs Grades A-C in Maths and English
Desired
· Previous experience in a customer service role
· Knowledge of the UK travel industry
· Higher education qualification
· Full driving license
Job Types: Full-time, Permanent - Monday to Friday with up to two weekend days a month - time given back in lieu.
Salary: £28,000 per year
Work remotely
- Hybrid working - maximum two days at home, per week, post probation.
- Bonus scheme
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking on a first come first serve basis
- Store discounts
- Wellness programme
Schedule:
- 8 hour shift
- Monday – Friday with up to two weekend days a month – time given back in lieu
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- On-site parking
- Store discounts
- Wellness programmes
Work Location: In person
