Customer Service Advisor – Carlisle
Role profile:
This role will involve providing an outstanding, proactive service to our customers, no matter what stage they are at in their journey with us. You will be joining us at a very exciting time – we have several large contracts under our belt already and we are growing rapidly, the key now is to ensure we are always delivering the best possible service.
Main Responsibilities:
- Handle incoming telephone calls coming into the Customer Experience team and dealing with a range of general enquiries.
- Responding to customer emails.
- Logging support requests in a timely manner
- General administrative duties using Outlook, word, Excel and specialist software packages.
Working Hours
37.5 hours per week, these hours will be worked on a rota basis between the business hours of
- Monday – Friday 9.00am – 7.00pm
- Saturday 9.00am – 5.00pm
- Sunday 9.00am - 5.00pm
To meet the needs of the customer, you will need to be flexible with your working hours
Skills/Experience required:
- A telephone manner that is confident, professional, polite, friendly and positive.
- An understanding and an interest in IT and telecommunication products and services, would be beneficial.
- To be a team player and be willing and able to support others when needed.
- Experience in customer services or retail or hospitality would be an advantage.
- To be able to empathise and handle situations in a calm and reassuring manner.
Excellent Employee Benefits
- £24,785 per annum
- 33 days annual leave (including bank holidays)
- Up to 7% pension contribution
- 4 times salary life insurance cover
- Employee Incentive Scheme
- Employee Referral Scheme
- Perks at Work Scheme
About Grain
Everything we do is fast, from our broadband to our growth. As a national broadband provider, headquartered in Carlisle, we can offer stand-out candidates a range of opportunities across the UK. We are challenging the other providers when it comes to true Full Fibre, delivering our own dedicated fibre-optic network with a unique cable to the home (FTTP), offering some of the fastest broadband products at low, low prices. Customers love our product, our simple packages and our transparent pricing. We believe that we are helping to bring digital transformation to the UK and offering the UK a better choice for broadband.
With millions of pounds of investment, our independent company is making waves in the industry and in communities from Aberdeen to Brighton. Now is the perfect time to join one of the fastest growing companies on an exciting journey, future-proofing broadband connectivity for homes and businesses for years to come. Apply today and join the Grain revolution!
Employment with Grain Connect Ltd is subject to satisfactory references and other verification checks (including basic DBS check where applicable) that may be a requirement of your role. Reference and/or other verification requirements applicable to your post will be advised to you during the recruitment process.
Dedicated to fostering inclusivity and diversity, our company takes pride in our commitment to equal opportunities.
Job Types: Full-time, Permanent
Pay: £24,785.00 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Life insurance
- On-site parking
- Referral programme
- Work from home
Application question(s):
- Do you have any unspent criminal convictions or conditional cautions?
Work Location: In person
