Job Summary
We are seeking a professional and dynamic Service Manager to oversee daily operations within our service department. The successful candidate will be responsible for ensuring exceptional customer service, managing staff, and maintaining high standards of service quality. This role offers an excellent opportunity for individuals with strong leadership skills and a passion for delivering outstanding customer experiences. The Service Manager will play a pivotal role in driving sales through upselling techniques and fostering a positive work environment.
Duties
- Lead and supervise the service team to ensure efficient and effective customer interactions.
- Oversee daily service operations, including scheduling, workflow management, and quality control.
- Provide training and support to staff on customer service best practices, technical procedures, and upselling strategies.
- Handle customer enquiries, complaints, and feedback professionally to maintain high satisfaction levels.
- Implement sales initiatives by identifying opportunities for upselling additional services or products.
- Manage cash handling procedures accurately and securely during transactions.
- Monitor inventory levels of parts and supplies necessary for service delivery.
- Ensure compliance with health and safety regulations across all service activities.
- Analyse performance metrics to identify areas for improvement and implement corrective actions.
- Foster a team-oriented environment that encourages professional development and continuous improvement.
Requirements
- Proven experience in a supervisory or managerial role within the automotive or related service industry.
- Strong customer service skills with the ability to build rapport and handle challenging situations effectively.
- Demonstrable ability in upselling products or services to maximise revenue opportunities.
- Mechanical knowledge or technical understanding relevant to the services offered is highly desirable.
- Excellent organisational skills with the ability to manage multiple priorities simultaneously.
- Proficiency in cash handling procedures and point-of-sale systems.
- Leadership qualities with the capacity to motivate and develop team members.
- Flexibility to work during peak hours, including evenings and weekends if required.
- A valid driving licence is preferred but not essential.
This role provides an engaging environment where your leadership can make a tangible difference in customer satisfaction and operational success. We value proactive individuals who are committed to excellence in service delivery and continuous personal development.
Pay: £40,000.00-£57,926.41 per year
Work Location: In person
