At New Direction Support, we provide award-winning, person-centred care to people with learning disabilities, autism and additional needs. We are passionate about empowering individuals to live fulfilling lives in their own homes, supported by skilled, motivated and compassionate teams.
Due to continued growth, we are expanding our Practice Management Team and are looking for an exceptional Practice Leader to join us.
The Role
This is an exciting opportunity for an experienced care professional who is passionate about delivering outstanding support and developing high-performing teams.
As a Practice Leader, you will play a key role in ensuring the people we support receive safe, effective, caring and person-centred services. You will lead by example, promote best practice, coach and develop staff, and work alongside Service Lead to ensure high standards are maintained across all areas of service delivery.
This role requires someone who is organised, resilient and committed to doing the right thing, even when faced with difficult decisions or challenging conversations. The needs of the people we support must always come first.
Key Responsibilities
- Promoting Quality of Sleep (QoS) and Quality of Life (QoL)
- Supporting the implementation of Practice Leadership and Positive Behaviour Support (PBS)
- Creating and maintaining a positive, accountable and professional workplace culture
- Coaching, mentoring and developing support staff through role modelling and constructive feedback
- Reviewing staff practice and driving continuous improvement
- Supporting Managers to meet legal, regulatory and organisational requirement
- Ensuring robust safeguarding practices are embedded throughout services
- Monitoring quality, compliance and performance standards
- Supporting people to achieve meaningful outcomes, maintain relationships and maximise independence
- Participating fully in the organisation's on-call rota
- Providing hands-on operational support when required
About You
We are looking for someone who:
- Has a genuine commitment to improving the lives of our Service Users and training Support Workers.
- Puts the needs and wellbeing of service users at the centre of every decision
- Is highly organised, dependable and able to manage competing priorities effectively
- Demonstrates a strong work ethic and leads by example
- Is confident in holding professional, constructive and sometimes challenging conversations when necessary
- Can maintain professional boundaries whilst building positive working relationships
- Is resilient, adaptable and calm under pressure
- Takes ownership of responsibilities and follows tasks through to completion
- Is committed to supporting colleagues whilst maintaining high standards and accountability
- Is flexible and able to meet the operational needs of the organisation
Important Information
This is a leadership role within a 24-hour support service.
Successful applicants must be able to fully participate in the On-call rota, which is delegated fairly. This may include evenings, nights, weekends and bank holidays.
We are looking for individuals who can demonstrate the flexibility required to fulfil the responsibilities of the role and respond to operational needs when required.
Full training, induction and ongoing support will be provided to help you succeed in the position.
Essential Requirements
- Full UK Driving Licence and access to a vehicle
- Minimum 2 years' experience working within a UK care setting
- Minimum 2 years' experience in a supervisory or leadership role within the UK care sector
- Strong organisational, communication and leadership skills
- Willingness to work towards a relevant qualification if not already achieved
- Availability to participate in the On-call rota
What We Offer
- New Employee Scheme
- Refer a Friend Scheme
- Cycle to Work Scheme
- Employee Assistance Programme (EAP)
- NEST Pension Scheme
- 28 days annual leave, increasing after 3 and 5 years' service
- Performance-related additional annual leave
- Ongoing training, apprenticeship and development opportunities
- Supportive management team
- Opportunities for career progression
Why Join Us?
At New Direction Support, we believe that great care starts with great leadership. We invest in our people, value professional development and are committed to creating a culture where both colleagues and the people we support can thrive.
If you are an experienced care professional who is passionate about making a difference, committed to high standards and ready to lead by example, we would love to hear from you.
Pay: £32,077.50 per year
Benefits:
- Company pension
- Cycle to work scheme
- Paid training
Work Location: In person
