Montcalm Collection
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition, and their creativity, that shapes our future.
Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The People & Culture Coordinator plays a pivotal role in supporting the employee experience across the Montcalm Collection. This is a broad, hands-on role that sits at the intersection of HR administration, learning and development, and employee engagement — ensuring that our people feel supported, connected, and invested in from day one.
Working closely with the wider People & Culture team, the Coordinator ensures that HR processes run smoothly and efficiently, while also taking ownership of key learning and development activities that help our teams grow and thrive. This role is equally responsible for nurturing our social calendar and culture-building initiatives, ensuring Montcalm Collection remains a place where people are proud to work.
This position embodies and promotes the Montcalm values of Belonging, Sensitivity, Wellbeing, Changemaking, and Sustainability through exceptional service, communication, and care.
Key Responsibilities
HR Administration
- Support the full employee lifecycle across all Montcalm properties, from onboarding through to offboarding.
- Maintain accurate and up-to-date employee records.
- Handle day-to-day HR enquiries from employees and managers, providing timely and professional guidance.
- Manages own and general HR inbox.
- Ensure HR policies and procedures are maintained, up to date, and accessible to all team members.
- Support compliance reporting, HR audits, and adherence to employment legislation.
- Provide general administrative support to the wider People & Culture team and assist leaders with HR-related tasks as needed.
- Assist with recruitment campaigns, employer branding content, and represent the company at career events and job fairs.
Learning & Development Coordination
- Act as the day-to-day coordinator for all learning and development activity across the Montcalm Collection.
- Manage the L&D calendar, scheduling and coordinating training sessions, workshops, and development programmes throughout the year.
- Track and maintain training records, and appraisals and completion data across all properties, producing regular reports for the Group Learning & Development Manager.
- Support the coordination of onboarding training plans for new starters, ensuring a structured and engaging first weeks experience.
- Assist in the administration of e-learning platforms and digital training tools, acting as a first point of contact for system queries.
- Coordinate mandatory compliance training (including fire safety, food hygiene, and licensing where applicable), monitoring completion rates and following up with managers.
- Support the identification of learning needs through data, feedback, and close collaboration with managers and department heads.
- Assist in the design and preparation of training materials, presentations, and resources in line with Montcalm brand standards.
- Support the coordination of performance review cycles and development plan administration, ensuring timelines are communicated and documentation is managed effectively.
Employee Engagement & Social Calendar
- Assist with the employee social calendar, planning and coordinating a varied programme of engagement events throughout the year — from team socials and seasonal celebrations to recognition moments and wellbeing activities.
- Coordinate employee recognition programmes and campaigns that celebrate contributions and reinforce the Montcalm values.
- Support the delivery of employee engagement surveys, collating results and assisting in communicating findings and action plans back to the business.
- Work with the People & Culture team to develop and deliver internal communications that promote culture, values, and upcoming people initiatives.
- Support diversity, equity, and inclusion (DEI) events and awareness campaigns throughout the year.
- Contribute to projects that improve the overall employee experience and sense of belonging across the Collection.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills & Qualifications
Strong written and verbal communication skills, with a confident and professional manner across all channels.- Proven organisational and administrative skills, with high attention to detail and the ability to manage multiple priorities simultaneously.
- A proactive and flexible approach, able to manage time effectively in a fast-paced, multi-site environment.
- A genuine passion for hospitality and a commitment to delivering an exceptional colleague experience.
- Ability to maintain confidentiality and handle sensitive information with discretion and professionalism.
- Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint) and digital platforms.
- Experience in a HR administrative role, ideally within hospitality, luxury, or high-volume sectors.
- Experience or a strong interest in learning and development coordination, including scheduling, tracking, and supporting training delivery.
- Familiarity with right to work checks and pre-employment compliance processes.
- A collaborative and enthusiastic attitude, able to build strong working relationships across departments and all levels of seniority.
- Knowledge of GDPR principles as they apply to employee data and HR processes.
- Minimum of 1–2 years of experience in a similar HR or people-focused role is desired.
- Knowledge of Fourth, Harri, and Mapal is desirable.
Working Condition
Full-time, office-based position.
- Must be flexible to travel between properties across London to support HR and L&D initiatives.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.
