Job Ref: KGH11908
Branch: Holiday Inn Rochester Chatham
Location: Holiday Inn Rochester Chatham, Chatham
Salary/Benefits: £26436.80 plus IHG and Kew Green benefits
Contract type: Permanent
Hours: Full Time
Shift pattern: 06:00 - 23:00
Hours per week: 40
Posted date: 03/07/2026
Closing date: 10/07/2026
This role is all about delivering a safe, engaging and commercially successful leisure experience while leading a team to be at their best.
You’ll work closely with the Leisure Club Manager, helping to lead the team, maintain high standards and ensure every member and guest has a positive, welcoming experience.
You’ll play a key role in balancing service, safety and commercial performance, while developing your leadership capability in a fast-paced environment.
About the Role
You’ll support the management of the leisure club, ensuring it operates efficiently, safely and delivers a high-quality experience for all users.
Key responsibilities include:
- Acting as the point of contact in the absence of the Leisure Club Manager, ensuring smooth day-to-day operations.
- Supervising the leisure team, providing guidance, support and feedback to maintain high standards.
- Conducting member inductions and supporting group exercise programmes aligned to member needs.
- Ensuring the club is clean, safe and presented to a high standard at all times.
- Completing and overseeing daily, weekly and monthly health safety checks.
- Supporting achievement of club KPIs including membership growth, retention and revenue targets.
- Managing cash handling processes, stock control and reporting in line with company procedures.
- Supporting marketing initiatives to drive new memberships and secondary revenue streams.
- Ensuring full compliance with health, safety, hygiene and pool plant standards.
- Supporting training, coaching and development of Leisure Assistants to build a strong team.
About You
You’re a natural team leader with a passion for delivering excellent service and creating a positive environment for both members and colleagues.
We’re looking for someone who brings:
- Experience in a leisure, fitness or hospitality supervisory role.
- Strong leadership and coaching skills, with the ability to motivate and develop a team.
- Excellent customer service skills and the ability to build relationships with members and guests.
- Proactive and organised, able to manage multiple priorities.
- Commercial awareness, with an understanding of membership growth and revenue drivers.
- A calm and professional approach in a fast-paced environment.
- A commitment to health, safety and compliance standards.
- A positive, can-do attitude and a passion for the leisure industry.
- A First Aid qualification and a recognised fitness or leisure qualification (Level 2 or above).
What’s in it for you
- Career development through fully funded apprenticeships and our internal development programme.
- Discounts on hotel stays and a variety of major retailers, restaurants and days out.
- Free use of our gyms, pools, and leisure facilities.
- 24/7 access to wellbeing, financial, and legal support.
Next steps
If you’re shortlisted, we’ll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.
We review applications as they come in, so apply early to avoid missing out. We may close the role once we’ve found the right person.
At Kew Green Hotels, we’re committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [email protected] - we’re here to support you.
Who are Kew Green Hotels?
Kew Green Hotels is one of the UK’s leading hotel management companies, operating a diverse portfolio of global brands. We’re a people-driven business that’s passionate about performance, guest experience, and creating hotels and teams that make us proud.
Learn more about who we are and what drives us at www.kewgreenhotels.com.
Our family tree has been growing since 2001, but we now have 55 hotels in our UK portfolio, offering careers across a range of international brands including IHG, Marriott, Accor and Hilton Hotels Resorts. And if that isn’t enough, we additionally offer unique opportunities internationally. Despite our size, you can speak to any member of our management community and they will tell you that we still feel very much like a family who enjoys working together – over 89% of respondents in our recent employee survey told us they are satisfied working with us!
Food for thought? Here at Kew Green Hotels, our employees are at the centre of delivering outstanding experiences to our guests every day. We know that means finding the right personality is key – you’ll also be outstanding and have the ability to easily build relationships, alongside having a commercially-savvy mind set
