Role Overview
We have a wonderful opportunity for a capable and personable IT Support Technician to join our team and provide first-class technical support across our multi-branch firm law firm. This is a varied, hands-on role covering day-to-day user support, help desk management, software development and training, and the installation of new equipment. The successful candidate will be confident working independently across multiple sites and committed to delivering a high standard of service to colleagues throughout the business.
Key Responsibilities
User Support & Help Desk
- Act as the first point of contact for IT issues, manning the help desk and responding to support requests promptly and professionally
- Diagnose and resolve hardware, software, and network problems, escalating where necessary
- Log, track, and prioritise tickets to ensure timely resolution and clear communication with users
- Provide friendly, patient support to users of all technical abilities
Software Development (No programming knowledge needed but would be beneficial)
- Assist with the development, testing, and maintenance of in-house software and bespoke applications
- Support the rollout of new systems and contribute to ongoing improvements
- Development AI agents (Training provided)
Training
- Deliver training to staff on software, systems, and IT best practice, both one-to-one and in groups
- Produce clear guidance and documentation to help users get the most from available technology
Equipment & Infrastructure
- Install, configure, and commission new hardware including PCs, laptops, printers, phones, and peripherals
- Set up user accounts and ensure equipment is correctly maintained and secure
- Assist with infrastructure projects and office moves as required
Travel
- Travel regularly between offices across the South East of England to provide on-site support
Person Specification
Essential
- Proven experience in an IT support or help desk role
- Strong knowledge of Windows operating systems, Microsoft 365, Azure and common business applications
- Good understanding of hardware, networking, and troubleshooting
- Excellent communication and interpersonal skills, with a patient and approachable manner
- Well organised, able to prioritise and manage a varied workload
- A full, valid UK driving licence and willingness to travel between offices
- Right to work in the UK
Desirable
- Experience with software development or willingness to learn AI coding
- Experience delivering IT training
- Knowledge of legal sector software
- Relevant IT qualifications or certifications
Job Types: Full-time, Permanent
Pay: From £40,000.00 per year
Application question(s):
- You must enclose a covering letter as well as cv with when applying have you done this?
Work Location: In person
