Fantastic opportunity to join an established family-run domiciliary care provider based throughout North Lincolnshire and Lincolnshire.
Amara Care Limited has been providing domiciliary care consultation, therapy, residential services, facilities and services for, and on behalf of, people who have learning disabilities, physical disabilities, mental health conditions and accompanying emotional needs, since 2004.
Amara Care is looking to appoint a Service Manager (New Holland and Barton Area) 37 Hours Per Week to join the team.
The role will include the management of a small team of support staff and service users based in the Scunthorpe, North Lincolnshire.
Roles and responsibilities of the Service Manager will include:
Representing Amara Care alongside the Senior Management and support staff teams, in assisting those living within, or being supported by Amara Care establishments, to reach their full potential, promoting independence at all times to enable them to lead meaningful lives.
As our Service Manager, we need you:
- To ensure all aspects of the management and support meet with CQC standards and other corresponding laws and legislation at all times.
- To be responsible for ensuring that the service users are provided with the highest standard of care and support at all times and follow up the appropriate action and reporting/recording procedures if any shortfall in the standard of care and support is identified.
- To ensure that all service users are enabled to fully participate in decisions affecting their lives, embracing the philosophy of person-centred planning which meets the CQC’s ‘Right Support, Right Care, Right Culture’ framework.
- To ensure that all support and interventions follow the principles of least restrictive practice, consistently promoting service users’ rights, independence, and choice in line with CQC regulations and guidance.
- To ensure support plans and risk assessments are in place for all service users (as required) under your responsibility, ensuring these are appropriate to the needs of the individual, person-centred in line with individual’s goals, wishes and aspirations, and that they are up to date with regular reviews.
- To ensure that the service users under your responsibility have regular reviews of their support package and general health needs. This will include (but not limited to) social care package reviews (usually arranged with Social Worker), annual health checks, other medical/health reviews as required (medication, dentist, opticians, diabetes etc.), and the booking and preparation of internal annual service user MDT meetings, ensuring that others involved in the support of the individual are invited to participate within these.
- To ensure that any changes to support from service user reviews, assessments, health checks, incidents, general observations etc. are communicated to the staff team and Registered Manager and that support plans/risk assessments are updated as required.
- To ensure all options are explored in an attempt to have service user decisions, choices and aspirations met, including participation of external activities. This will include being able to drive between services.
- To ensure service user communication needs and preferences are routinely assessed, reviewed, and acted upon, and that detailed communication support plans and corresponding documentation (communication passports) are in place as required. Ensuring that all information methods and materials shared with service users complies fully with the CQC’s Accessible Information Standard (AIS).
- To ensure all medication is administered by suitably trained staff as prescribed, and that any medication errors are reported/recorded immediately after being identified, and the appropriate follow up action taken.
- To promote and maintain strong and positive inter-agency collaboration with external professionals and other partner agencies involved in the care and support of service users, maintaining a coordinated joined-up approach that aligns with CQC standards and promotes high‑quality, person‑centred outcomes for service users.
- To assist the Registered Manager with the budgetary management of the support provided on a day-to-day basis, including monitoring and analysing petty cash systems and service user finances, ensuring all transactions are recorded accurately at all times and that any anomalies are reported and followed up appropriately once identified, including the service user.
- To be responsible for assisting in the management and supervision/appraisal of the staff team within your responsibility, attending monthly Service Manager meetings with other members of the Senior Management Team, and chairing monthly team meetings with your staff team.
- To be responsible for the rota for the services under your responsibility, ensuring all shifts are covered with suitably trained staff, and to ensure the rota is accurate and up to date.
- To ensure all service‑user records (paper and digital) are accurate, secure, and fully compliant with GDPR and data protection regulations, carrying out regular audits of service user records to confirm documentation remains appropriate, person‑centred, and reflective of current needs.
- The majority of service user records are now all digital and so confidence and competence within digital record keeping is required to fulfil a person-centred approach. This will require confidence and competence in using our digital care management systems effectively (Nourish ‘Better Care at Home’ and ‘Empower’) and to be able to support and mentor support staff to use the systems effectively.
- To share the on-call responsibility with other Senior Management team members as per the on-call rota.
- To ensure the environment is suitable for the service users needs, including being clean and tidy, and that it meets all health and safety requirements.
- Support service users to maintain their tenancy in line with their tenancy agreement (usually with a private landlord) ensuring they meet their tenancy obligations.
- To assist with the set-up of new care packages, including carrying out initial assessments with the Registered Manager, attending consultation meetings with the referral agency/other individuals involved with the support of the individual, arranging the rota for new services, and managing the set up of the new service.
- To take part in the recruitment of new staff, including attending interviews and recruitment days.
- To ensure that all new staff are appropriately inducted and mentored into the job role, including the completion of all mandatory training, shadow shifts, competency assessments and the reviewing of all service user support plans prior to working within services independently.
- To complete quality audits of the services you are responsible for, along with other services as requested as per quality monitoring policies and procedures.
- To complete training within our bespoke model of support (The Frankish Model), including the ‘Frankish Assessment of the Impact of Trauma’ (FAIT), ensuring that the principles are fully implemented, and embedded within all daily operations and team practices, enabling consistent, high‑quality, person‑centred practice across all services.
- Ensure the organisation’s philosophy, mission, and core values are fully embedded into daily operations, guiding all practices, decision‑making, and staff conduct.
- To complete any other ad hoc tasks as required to meet the needs of the business.
The Service Manager is there to ensure all support within the area of responsibility maintains continuity throughout the week for the people you are responsible for. The ideal candidate will need to be motivated and a problem solver, leading by example, and ensuring all areas of support are recorded and monitored appropriately.
What do the people we support need from you as a Service Manager?
- To provide management & leadership across the area responsible for, ensuring a proactive, positive, and friendly approach with fresh new ideas.
- To ensure that individuals have thorough and up to date needs assessments and support and risk management plans which are reviewed regularly.
- To meet with teams regularly to lead and manage performance, focusing on consistent practice standards and their impact on achieving outcomes for everyone you serve.
- To ensure support services are delivered in partnership with the people you serve, families and carers through real consultation and participation.
- To ensure the support services you manage meet the requirements of Supporting People, Care at Home, CQC and that you adhere to the safeguarding policies and procedures.
What do we need from our Service Manager?
- A desire and passion to motivate and lead our teams.
- A minimum Qualification of NVQ Level 4 Health & Social Care or equivalent.
- Experience of operational management of a team. Along with using electronic systems.
- Experience of working with Adults with learning disabilities, mental health conditions and complex needs.
- A desire to complete any necessary training required by the company that relates to those being supported.
- Good knowledge and understanding of Safeguarding and the Mental Capacity Act.
- Good knowledge of CQC regulations and Requirements, particularly regarding Governance and Compliance.
Skills Required:
- Being approachable
- Being ambitious
- Being an excellent leader
- Being able to communicate and listen efficiently
- Being motivated
- Being able to manage teams
- Able to resolve problems
- Leadership
- Making smart decisions
- Being thorough
- Delegating responsibilities
- Conflict management
- Maintain confidentiality at all times
- Coaching
- Multitasking
- Being amicable
- Hold a Full Valid Driving License
- Computer efficient with experience using MS Outlook, Word, Excel, Teams and digital care monitoring software
- Experience of digital record keeping
Please Note –
This role will involve being full time off rota, however there will be a requirement for the Service Manager to have an active presence within all services they are responsible for and to attend meetings and other work-related appointments at our Head Office and other locations as required. The Service Manager also holds responsibility for the management of the rota and ensuring all shifts are covered and so there may also be times that the Service Manager will be required to cover vacant shifts when needed.
This role is subject to satisfactory employment/character references being received, one which must be from your most recent employer, and a full Enhanced DBS check.
Due to some of the services being rural, the ideal candidate will need to hold a full valid driving licence. Personal vehicle insurance will need to include ‘Business Use’ due to the role including travelling between work locations for work-related purposes, such as visiting/transporting of clients and travelling to our Head Office and other locations when required for meetings/other work-related appointments.
Application deadline for this position will be Friday 5th June 2026
The Particulars:
·Full time, permanent contract
·37 hours per week
·Salary of £26,455.00 - £32,708.00 per annum
·Working location will be New Holland and Barton Area, North Lincolnshire
Additional Benefits:
·Excellent pay with opportunities for progression
·Full induction to the company with ongoing training and development
·28 days annual leave
·Additional annual leave to have your birthday off
·Long service awards
·Paid travel time and mileage
·Access to use of company vehicles
·Annual staff and service user celebration events
·Fantastic management and team support
·A sense of pride and achievement after each shift knowing you are supporting Amara Care service users to live meaningful and independent lives.
This role is subject to satisfactory references being received and a full Enhanced DBS check.
Due to the services, the ideal candidate will need to hold a full driving licence.
Job Types: Full-time, Permanent
Pay: £26,455.00-£32,708.00 per year
Benefits:
- Company events
- Company pension
Experience:
- Management: 2 years (preferred)
Licence/Certification:
- Health and Social Level 4 (required)
- Full UK Driving License (required)
Work Location: On the road
