Customer / Client Services Administrator
Location : Orpington
Salary: £25,000 – £28,000 DOE
Monday–Friday, 9:00am–5:30pm (office-based)
PSM Recruitment are working with a fast-growing, data-driven communications services company who are looking to recruit a Customer Service / Client Services Administrator to join their friendly and collaborative team. This is an opportunity within the Client Services team, ideal for someone who enjoys working in a busy office environment, delivering excellent customer service, and supporting a range of administrative tasks.
You’ll also gain exposure to marketing activities, making this a great role for someone with a creative interest and strong writing skills, who is looking to build a career in client services, administration with an interest in marketing.
The Role
You’ll play a key part in keeping the office and client services function running smoothly, acting as a first point of contact while supporting both administrative and marketing tasks.
Duties will include:
- Providing day-to-day administrative support to the Client Services team
- Acting as a first point of contact for visitors and incoming enquiries
- Maintaining and updating records within the CRM system
- Supporting with website updates and content uploads
- Assisting with email campaigns and monitoring engagement
- Creating and scheduling social media content
- Coordinating the quarterly newsletter (proofreading and organising content)
- Liaising with internal teams, including marketing specialists
About You
This role would suit someone organised, proactive, and confident communicating with clients.
You’ll ideally have:
- 1–2 years’ experience in an office-based, customer service or administrative role
- Strong written communication and copywriting skills (English Grade B/5 or above preferred)
- A genuine interest in marketing and content creation
- Excellent attention to detail and organisational skills
- Confidence using systems (CRM or similar)
- Basic experience creating content (social posts, simple graphics, etc.) is beneficial
Why Apply?
- Varied role with exposure to both client services and marketing
- Opportunity to develop skills within a growing business
- Supportive and collaborative team environment
- Clear opportunity to build a long-term career
Applicants must be able to commute to Orpington (within approximately one hour).
This is an excellent opportunity and if you feel you have the relevant experience, then please apply with an up-to-date CV. If you have not been contacted within a week, you should assume that you have been unsuccessful at this time.
Work Location: In person
