An exciting opportunity has arisen to join the Fleet Solutions team who manage salary sacrifice schemes.
The successful candidate will be required to work in a fast-paced environment and mainly deal with customer queries via email and on the telephone.
This role will specifically deal with customer queries and complaints as part of the customer service team.
Candidates with previous customer service and complaints handling experience is desirable but not essential. Full training will be provided.
This is an exciting opportunity to join a commercially focused department within Northumbria Healthcare NHS Foundation Trust.
This is an office based post.
Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received
Being part of the Fleet Solutions team means that you are part of the Northumbria Family. The main duties of the role focus around administrative tasks relating to the management of salary sacrifice schemes.
The successful candidate will be required to work in the customer service team dealing with customer queries and complaints. The main duties of the role will involve fact finding and compiling data from different sources. Excellent communication skills are essential.
The successful candidate must be confident using different Microsoft Office packages and also navigating web based systems.
We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.
As part of the customer service team, the successful candidate will be required to do the following key duties -
analyse inbound emails to assess key points to be investigated
triage cases and assign to the correct escalation point
communicate with internal and external stakeholders to comprehensively fact find and decipher key information
liaise with internal and external stakeholders to gather information and negotiate case resolutions
manage their own caseload
