Junior Operations Manager - Traffic Management
Location: Belfast
Hours: Monday - Friday, 08:00am - 5:00pm (plus out of hours on a rota basis)
Salary Benchmark: £32,000 - £35,000 DOE
Our client is seeking a Junior Operations Manager to support the day-to-day management of a busy traffic management operation based in Belfast. This is a fast-paced, hands-on role overseeing a direct workforce of approximately 70 operatives along with associated fleet and equipment.
The successful candidate will play a key role in ensuring operational efficiency across multiple live projects and reactive works, while supporting staff management, planning and client service delivery.
This role would suit someone from a logistics, transport, distribution, hire desk, workforce planning or operations background who thrives in a high-pressure environment and enjoys problem solving and people management.
Previous traffic management experience is not essential as full industry training can be provided.
Key Responsibilities
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Assist in the daily management and coordination of operational staff, fleet and equipment
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Support the planning and allocation of labour and resources across ongoing works
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Respond to operational issues including:
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last-minute schedule changes
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staff absences
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vehicle or plant breakdowns
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client cancellations or urgent requests
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Act as a point of contact for operational staff and clients throughout the working day
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Participate in an out-of-hours phone rota to manage urgent operational issues when required
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Build strong working relationships with operatives while maintaining high standards and accountability
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Support investigations relating to accidents, incidents and disciplinary matters
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Ensure operational activities are delivered safely, efficiently and in line with company procedures
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Maintain accurate operational records and reporting
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Liaise with clients, suppliers and internal departments to ensure smooth service delivery
Criteria
Essential
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Previous experience within an operations, logistics, transport, hire desk or workforce coordination environment
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Strong organisational and problem-solving skills
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Ability to work calmly under pressure in a fast-moving environment
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Confident communicator with strong people management skills
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IT proficient across Microsoft Office and operational systems
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Full UK driving licence
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Flexible approach and willingness to participate in an out-of-hours rota
Desirable
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Previous supervisory or management experience
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Experience managing direct labour/workforce scheduling
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Knowledge of fleet or equipment coordination
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Experience handling disciplinary or accident investigation processes
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Exposure to construction, utilities, civils or traffic management sectors
Ashton Recruitment is acting as a Recruitment Business
