Company Overview
SYR started life as a window cleaning company in 1954 and has since expanded to manufacture a wide variety of intelligent cleaning solutions around the world. We pride ourselves on being a close-knit business with a family feel that is also a recognised global brand. What makes us different is our people; everyone’s talents and experiences are appreciated and our values, established over sixty years ago, remain true to our business all these years later.
Summary
Reporting to the Customer Care Manager, an experienced customer services Associate is required to join a dynamic team and provide technical and product support to a range of customers on a 12-month FTC – maternity cover basis.
Responsibilities
- Ensure all orders are processed accurately and within agreed SLA requirement for UK and Export customers
- Act as the first contact point within SYR and become the focal point for the screening of prospective calls
- Resolve customer queries and competently handle customer complaints
- Create relationships with a wide range of customers from the UK and Rest of the World, ensuring service levels are maintained globally
- Oversee account handling for customers within the Customer Care sales territory
- Establish positive and collaborative working relationships with colleagues from all areas of the business
- Proactive approach to all areas of work to ensure the highest standards are being delivered by SYR to our customers
- Contribute to the company goal of continually improving the quality of customer care and the service we provide to our customers
Qualifications
- Strong IT knowledge including the use of Outlook/emails, Excel, Word, Microsoft Teams and internal CRM programmes
- Clear communication skills (written and verbal) and a strong command for the English language
- Excellent interpersonal and active listening skills
- Previous experience with Export processes preferred
- Demonstrate strong problem-solving skills
- Exceptional attention to detail
- Organised and can demonstrate time management skills with the ability to multi-task where needed
Additional Information
- Working hours: 37.5 hours per week, Monday- Thursday 8.30am-5pm, Friday 8.30am- 3.30pm
- This role is not suitable for hybrid working
- 12 months FTC role
If you feel you have the relevant skills and experience - please apply now! In order to apply please send your C.V by clicking on the apply button below.
Benefits:
- Bereavement leave
- Company pension
- Enhanced paternity leave
- Health & wellbeing programme
- Free on-site parking
- Sick pay
Job Types: Full-time, Fixed term contract
Pay: £26,780.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
