Customer Account Team Leader
Aldershot, Hampshire
£33,000 - £35,000
Full-Time | Office-Based
About the Company
We are currently recruiting for an experienced Customer Service Team Leader to join a busy and fast-paced customer services department based in Aldershot.
This position would suit somebody with strong customer service, account management, or sales support experience who is confident managing corporate customer relationships, supporting a customer service team, and delivering exceptional service within a product-based environment.
The successful candidate will be highly organised, commercially aware, and confident working closely with both customers and internal departments to ensure a smooth customer journey from quotation through to delivery.
Key Responsibilities
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Managing a portfolio of corporate customer accounts and acting as the main point of contact for key customers.
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Building and maintaining strong long-term B2B customer relationships.
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Processing customer orders from quotation through to delivery.
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Managing product enquiries and advising customers on suitable solutions.
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Identifying opportunities to maximise customer retention, sales opportunities and account growth.
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Handling customer complaints, escalations and complex enquiries professionally and efficiently.
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Working closely with internal departments including Finance, Operations, Production and Logistics to ensure excellent service delivery.
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Supporting the Customer Service Manager with the day-to-day coordination and running of the Customer Services team.
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Providing guidance, support and assistance to Customer Service Administrators.
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Acting as an escalation point for customer service queries and complaints.
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Assisting with the development and performance of team members.
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Ensuring customer accounts remain within agreed commercial terms.
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Maintaining accurate customer records and internal systems.
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Providing consistently high levels of customer service within a fast-paced environment.
Candidate Requirements
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Minimum 3 years' experience within Customer Service, Account Management, Sales Support, Customer Success or a similar customer-focused commercial role.
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Previous experience supporting, mentoring, coordinating or supervising team members would be highly advantageous.
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Experience managing B2B or corporate customer relationships.
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Experience working within a product-based, manufacturing, distribution, wholesale or similar environment.
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Strong communication and relationship-building skills.
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Commercial awareness with the ability to identify sales opportunities.
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Excellent organisational skills and attention to detail.
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Ability to manage multiple priorities and work effectively under pressure.
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Confident handling challenging customer conversations, complaints and escalations.
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Strong IT skills including Microsoft Office and CRM systems.
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Professional and confident telephone manner.
What's on Offer?
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Salary between £33,000 - £35,000 depending on experience.
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31 days holiday including bank holidays.
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Workplace pension scheme.
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Company events.
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Annual Leave Purchase Scheme.
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Referral bonus scheme.
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Funded training and development opportunities.
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Long-term career progression within a growing business.
INDCAM
