About Us
We are a trusted domiciliary care provider delivering person-centred support across Burnley and surrounding areas. Our services cover senior care, daily living assistance, palliative care, and specialist dementia support — all designed to help people remain safe, comfortable, and independent in their own homes. We pride ourselves on compassionate care, strong teamwork, and unwavering commitment to regulatory excellence.
Role Overview
As Registered Manager, you will hold statutory responsibility for the branch, overseeing all daily operations, leading our care and office teams, and ensuring every service user receives safe, high-quality care that meets their individual needs. You will drive quality improvement, maintain full compliance with CQC regulations, and build strong relationships with clients, families, health professionals, and local authorities.
Key Responsibilities
Leadership & Team Management
- Lead, mentor, and develop a diverse team of care workers, coordinators, and administrators; provide regular supervision, training, and performance management.
- Foster a positive, supportive culture focused on person-centred care, dignity, and respect.
- Ensure safe staffing levels, effective rotas, and efficient deployment of resources to meet care needs.
- Support staff wellbeing, retention, and professional development.
Compliance & Quality Assurance
- Act as the CQC Registered Manager; ensure full adherence to the Health and Social Care Act 2008, CQC Fundamental Standards, safeguarding legislation, and all relevant regulations.
- Develop, implement, and review policies, procedures, and risk assessments; maintain accurate, up-to-date records and documentation.
- Lead quality audits, incident investigations, complaint resolution, and continuous improvement initiatives.
- Prepare for and lead CQC inspections; ensure all required reports and evidence are submitted on time.
Care Delivery & Service Management
- Oversee assessment, care planning, and review processes; ensure all care packages are tailored, person-centred, and regularly updated.
- Manage medication administration protocols, ensuring safe practice and full compliance.
- Use your knowledge of dementia care, palliative care, and complex needs to guide the team and ensure specialised support is delivered to the highest standard.
- Monitor service outcomes, client satisfaction, and operational performance; implement improvements where needed.
- Build and maintain partnerships with GPs, hospitals, social services, and community organisations.
Operational & Administrative Duties
- Manage branch budgets, operational costs, and resource allocation.
- Ensure effective case management, record-keeping, and reporting systems are in place.
- Promote the service locally and support business growth through excellent care and reputation.
Person Specification
Essential
- Hold or be eligible for CQC registration as a Registered Manager.
- Level 5 Diploma in Health and Social Care Management (or equivalent).
- Extensive experience managing domiciliary care, nursing, or care home services — with proven experience in dementia, palliative, and elderly care.
- Strong knowledge of CQC regulations, safeguarding, medication management, and care legislation.
- Experience leading, developing, and motivating large, diverse teams.
- Comprehensive understanding of care planning, risk assessment, and case management.
- Ability to interpret care needs, including knowledge of anatomy and health conditions relevant to elderly and vulnerable clients.
- Excellent communication, organisational, and problem-solving skills.
- Enhanced DBS check (or willingness to obtain).
- Right to work in the UK.
Desirable
- Background in nursing, social work, or a clinical health profession.
- Experience working with people with physical or learning disabilities.
- Track record of achieving and maintaining ‘Good’ or ‘Outstanding’ CQC ratings.
- Experience in budget management and business development.
What We Offer
- Competitive salary + performance-related bonus.
- 25 days annual leave + bank holidays.
- Pension scheme.
- Mileage allowance/Free car park
- Ongoing training, professional development, and career progression.
- Supportive head office team and a collaborative, values-driven environment.
How to Apply
Please submit your CV and a supporting statement outlining your relevant experience and how you meet the requirements above.
We are an equal opportunities employer and welcome applications from all backgrounds. Safeguarding is central to our work; all posts are subject to safer recruitment checks.
Pay: £32,000.00-£37,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
