The normal working hours are 42.25 hours per week, worked over 5 days: Thursday to Monday
Join Our Award-Winning Team at Carbase!
We are looking for a friendly, detail-focused Collections and Handover Agent to join our Bristol team. Working closely with our experienced Sales Consultants, you'll ensure a seamless, professional handover experience as customers complete their vehicle purchase.
This role is perfect for someone who takes pride in accuracy, enjoys working with people, and wants to play a key role in ensuring an excellent customer experience. If you’re aspiring to break into car sales, this position provides the perfect starting point — offering real exposure to the sales process and the opportunity to develop and grow.
Key responsibilities:
- Provide a high-quality, reliable handover experience for every customer, ensuring they leave fully satisfied.
- Work collaboratively with the sales team to manage and prepare customer collection appointments.
- Carry out thorough vehicle handover checks – making sure all documents are accurate, present, and ready for the customer.
- Flag and report any issues quickly and effectively to the relevant team.
- Set up and verify documentation, ensuring accuracy in customer records.
- Support general administration tasks related to vehicle dispatch, pre-delivery inspection (PDI), and handover.
Person Specification:
- Full UK driving licence is required.
- Previous customer service experience, ideally in a fast-paced environment.
- High attention to detail, especially for administrative work and documentation.
- Confident communicator with great interpersonal skills – both written and verbal.
- Organised and able to prioritise tasks independently.
- Proactive, flexible, and willing to help colleagues where needed.
- Good IT skills, including working knowledge of Microsoft Word, Excel, and Outlook.
- Understanding of the importance of confidentiality and data protection.
Benefits:
- 31 days annual leave increasing to 35 days with long service
- Access to BHSF Health Cash Plan
- Access to company pension scheme
- In-store discounts on car purchases, EV charging discounts and servicing
- ‘Refer a friend’ scheme
- Health and Wellbeing support via ‘Ben’
- Bike to work scheme
- Access to ‘Money@Work’
Ready to take the next step in your career? Apply today and start your journey with a team that will support your development and success.
Job Types: Full-time, Permanent
Pay: £29,055.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- On-site parking
- Referral programme
Application question(s):
- Do you hold a full UK driving licence?
- How many years customer service do you have?
- How many years administration experience do you have?
Work Location: In person
