Senior Customer Service Executive
Location: York Centre
Salary: Up to £30,000 + £1,000 bonus
Job Type: Full-time
Working Pattern:
Monday to Friday on a rotating shift basis between 8:00am–6:00pm:
- 8:00am–4:30pm
- 9:00am–5:30pm
- 9:30am–6:00pm
Some weekend cover may be required (9:00am–5:00pm), with time back in lieu provided during the week.
Are you an experienced customer service professional with a background in high-volume call handling or contact centre environments? Do you enjoy delivering exceptional service and taking ownership of customer interactions? If so, we have an exciting opportunity to join a market-leading organisation in York.
We are looking to recruit three Senior Customer Service Executives to join a busy and supportive team. In this role, you’ll be responsible for delivering a positive customer journey from start to finish, helping to build long-term relationships and ensuring customers receive an outstanding experience at every stage.
What you'll be doing:
- Managing customer enquiries and acting as a key point of contact throughout the customer journey
- Handling incoming and outgoing communication via telephone, email and online channels
- Producing professional, accurate and engaging written responses
- Processing customer requests and issuing confirmations accurately and efficiently
- Taking ownership of customer queries and resolving issues through to completion
- Supporting amendments and account updates where required
- Identifying suitable alternatives and solutions to improve customer retention and satisfaction
- Working closely with internal teams to provide a seamless customer experience
- Supporting team improvements by suggesting ideas to enhance processes and service delivery
What we're looking for:
- Minimum of 2 years' experience within a fast-paced customer service or call centre environment
- A customer-focused approach with a genuine passion for delivering excellent service
- Strong written and verbal communication skills with a professional and confident manner
- GCSE English (Grade B or equivalent) preferred
- Ability to take ownership and accountability for workload and outcomes
- A proactive attitude with a willingness to learn and contribute to continuous improvement initiatives
- Someone who enjoys sharing ideas and working collaboratively as part of a team
What’s in it for you?
- Competitive salary package – one of the strongest customer service salaries in the York market
- Annual bonus opportunity
- Employee discount schemes
- 33 days holiday including bank holidays
- Healthcare benefits
- Enhanced maternity and paternity package
- Contributory pension scheme
- Additional employee perks and benefits
If you’re looking for your next step within customer service and want to join a company that truly values both its customers and employees, apply today. Interviews are taking place shortly, so early applications are encouraged.
At Kube Recruitment Solutions Ltd, we aim to make our job adverts as clear and detailed as possible, helping you decide whether a role is the right fit before applying.
If your experience matches the requirements, a member of our team will be in touch. If not, we’ll let you know via email. Where appropriate, we may also retain your details on our database to consider you for other suitable opportunities.
We are committed to promoting equal opportunities for all candidates. Our Diversity Policy is available upon request.
Kube Recruitment Solutions Ltd operates as an Employment Agency for permanent roles and as an Employment Business for contract assignments.
Pay: From £30,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Employee mentoring programme
- Referral programme
- Transport links
- Work from home
Work Location: In person
