Job Description:
The IXL Events Centre – one of the most prestigious conference & wedding venues set in a stunning 600 acre estate in beautiful Warwickshire countryside within the grounds of Dallas Burston Polo Club. Our award-winning venue offers stylish facilities for a range of sporting, social and business events. As host to prestigious polo tournaments, fabulous luxury weddings, impressive business events, live music and entertainment – it’s Warwickshire’s premiere events destination.
What is the main purpose of the role?
- Responsible for maintaining and maximising sales revenue within the weddings and extraordinary events department.
- You will ensure all details on weddings and social events enquiries are recorded accurately and planned until the day of the wedding/event takes place.
- You would also be conducting venue show rounds in professional manner.
Key Responsibilities and Duties
- Be the person in charge of all wedding enquiries and the main point of contact throughout the booking and planning process.
- Ensure all enquiries are chased within the period agreed between the client and the venue and details are accurately recorded.
- Ensure all contracts, deposits and event details are managed efficiently and within the deadlines given.
- Meet with clients to run through details of forthcoming wedding, & events, future requirements and to present the venue facilities and services.
- Create event sheets detailing all the client’s final details and requests before the event.
- Meet & greet clients when they arrive for their event.
- To maintain a work environment which promotes pride and good morale
- To consult with the rest of the team, ensuring all information is communicated effectively to the relevant departments.
- All detailed function arrangements are actioned and co-ordinated through the event sheets.
- Consult with clients to ensure that accurate details for each Wedding are obtained
- Conduct professional venue show rounds
- To anticipate customer needs wherever possible, and to react to these to enhance customer satisfaction
- To be able to manage proactively, all client feedback, positive and negative, and record correctly
- To be punctual, smart, polite, courteous, and helpful to clients at all times
- Any other duty or task outside the normal daily or weekly routine, but within the overall scope of the position.
Skills required
- Excellent organisational skills and the ability to prioritise tasks
- Experience in an events sale’s environment ideally
- The ability to perform well under pressure and remain calm
- The ability to multitask and prioritise your own workload
- Diligence to ensure that every aspect of an event is perfect
- Strong critical thinking skills and the ability to think on their feet when unexpected events occur
- Strong negotiation skills
- Excellent communication skills both written, verbally and in person
- Service focused with a commitment to delivering the highest standards
- An elevated level of IT skills including outlook, word & excel
- The ability to constructively challenge company procedures and recommend amendments which will have a benefit to the company.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
- Company pension
- Free parking
- On-site parking
Experience:
- Hospitality: 1 year (required)
Work Location: In person
