Shape the complete guest experience at a boutique hotel where your leadership bridges reception and dining. Lead a dual-department role that offers unmatched career development across hospitality's key areas.
-
Lead daily shifts coordinating service between reception and food & beverage departments
-
Oversee complete guest journeys from arrival to departure, ensuring seamless experiences
-
Resolve guest complaints proactively, turning challenges into positive experiences
-
Train and mentor team members on service standards, food hygiene, and hotel systems
-
Manage Property Management Systems (PMS) and F&B Point of Sale (POS) tools
-
Collaborate with kitchen and housekeeping teams to sync food timing and room readiness
-
Has strong background in hotel front office or food & beverage, with supervisor experience preferred
-
Is confident using Opera PMS and POS platforms
-
Has solid understanding of food safety standards, bar operations, and restaurant service flows
-
Is exceptionally organised, detail-focused, and capable of managing multiple priorities
-
Thrives in fast-paced environments and remains calm under pressure
-
Is proactive, flexible, and ready to lead by example
-
Is passionate about hospitality and dedicated to creating memorable guest experiences
-
Be part of a creative, forward-thinking hotel brand
-
Work in a collaborative and supportive environment
-
Opportunity to shape, grow, and progress your career across multiple departments
-
Competitive salary and benefits
Ready to lead across two departments and accelerate your hospitality career? This unique role at The Alan offers the leadership experience and cross-departmental expertise that will set you apart in the industry.
Apply now and take the next step in your hospitality journey.
