Hours: 37.5 hours
Salary: £28,742.18
Holidays: 33 days per year including public holidays (pro rata)
Period of Notice: 1 week during probation; 4 weeks thereafter
Based at: Barter Court - Wrexham
The Senior Service Manager is responsible for the day-to-day operational management and performance of designated services, ensuring delivery is safe, effective, person-centred, and aligned with organisational values, policies, and strategic priorities.
Reporting to the Head of Service, the role provides visible leadership to frontline teams, maintains operational grip, and ensures services meet contractual, regulatory, and quality requirements. The Service Manager plays a key role in translating strategy into practice and supporting continuous service improvement
The Senior Service Manager is responsible for the operational leadership and performance of services across a defined geographic area, overseeing multiple locations or teams. The role ensures consistent quality, compliance, and outcomes across the area while responding to local need and variation.
Working to a Head of Service, the Senior Service Manager provides leadership to Service Managers and senior staff, supporting performance management, workforce development, and service improvement. The role maintains oversight of risk, safeguarding, and resource use across the area and provides operational assurance and strategic insight.
Senior Service Manager Responsibilities
- Lead, support, and supervise staff, promoting high standards of professional practice and wellbeing.
- Ensure services comply with relevant legislation, regulatory requirements, and organisational policies.
- Maintain oversight of safeguarding, risk management, incidents, and complaints, ensuring timely action and escalation.
- Monitor service performance against agreed targets, outcomes, and quality standards.
- Manage staffing, rotas, and resources within delegated authority.
- Support service planning, development, and continuous improvement activity.
- Work collaboratively with internal teams and external partners to support integrated service delivery.
- Maintain accurate records, reporting, and documentation to support assurance and governance.
- Attend training, supervision, and meetings, and undertake other duties commensurate with the role as reasonably required.
Role Specific Responsibilities
- Oversee delivery of service-specific interventions and pathways in line with agreed models of practice.
- Ensure service users receive timely, person-centred, and appropriate support.
- Coordinate referrals, admissions, throughput, and discharges as applicable.
- Maintain effective communication with commissioners, partners, and stakeholders.
- Support quality assurance activity including audits, reviews, and inspections.
- Contribute to workforce development, training, and skills progression.
- Implement service improvements in response to performance data and feedback.
- Provide operational insight and assurance to the Head of Service
Essential Qualifications and Experience
- Significant experience working within a relevant service area (e.g. health, social care, housing, justice).
- Experience managing or supervising teams in a service delivery environment.
- Strong understanding of safeguarding, risk management, and quality assurance.
- Experience managing performance, workloads, and service priorities.
- Ability to work within regulatory or commissioned service environments.
- Full driving licence and access to a vehicle for work purposes (reasonable adjustments considered).
Desirable Qualifications and Experience
- Relevant professional qualification related to the service area.
- Leadership or management qualification (or working towards).
- Experience of working in multi-disciplinary or partnership environments.
- Experience supporting inspections, audits, or regulatory processes.
- Experience contributing to service development or change initiatives.
- Welsh language skills (spoken and/or written)
Skills, Competencies and Attributes
- Strong operational leadership and people management skills.
- Effective communication and relationship-building capability.
- Ability to manage competing priorities in complex environments.
- Sound judgement, professionalism, and decision-making ability.
- Analytical approach to performance and problem-solving.
- Commitment to equality, diversity, inclusion, and values-led practice
Performance Indicators
- Safe, compliant, and high-quality service delivery.
- Achievement of agreed service performance and outcome targets.
- Effective safeguarding, risk, and incident management.
- Workforce stability, engagement, and supervision compliance.
- Positive feedback from service users, partners, and stakeholders.
- Evidence of continuous service improvement
Our Values and Culture
We take pride in fostering inclusive, values-driven environment, and committed to empowering both the individuals we support and the colleagues who work alongside us. As we progress toward becoming a fully Rights-Affirming organisation, expect our people to share our commitment to fairness, dignity, and co-production.
We are an equal opportunities employer and dedicated to building a diverse and inclusive workplace where every individual feels valued, respected, and supported to thrive regardless of age, disability, gender identity or expression, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We actively strive to reflect the communities we serve, and our practices are designed to be free from discrimination and bias.ss.
Pay: Up to £28,742.18 per year
Work Location: In person
