1. At least 6 months’ experience of providing welfare benefits advice and support in an advice setting, including ben checks, calculations, resolution of welfare benefits issues
2. A good up to date understanding of equality and diversity and its application to the provision of advice.
3. Ability to monitor and maintain own standards.
4. Ability to interview clients using sensitive listening and questioning skills to get to the root of the issues and empower clients, whilst maintaining structure and control of meetings.
5. Understanding of the issues affecting society and their implications for clients and service provision.
6. A good knowledge of the social model of health and how link worker services can support wellbeing and reduce health inequalities.
7. Ability to use IT systems and packages, and electronic resources in the provision of advice, record keeping and document production.
8. Ability and willingness to work as part of a team.
9. A clear understanding of the requirements of a target based workload
10. A commitment to continuous professional development, including a willingness to develop knowledge and skills in advice topics.
11. Ability to research, analyse and interpret complex information and produce and present clear reports verbally and in writing.
12. Ability to understand statistics and check accuracy of calculations.
The successful candidate will have a ‘mobile office’ made up of pc, information systems and promotional materials and despite having a regular geographical location, will be expected to respond attend outreaches across the city if necessary.
