The Role
The Workshop Administrator plays a key role in the smooth running of our workshops and mobile technician operations, ensuring that both on-site and road-based technicians are supported with planning, administration, and parts requirements.
The role supports the Service Manager in developing our workshop and mobile repair services, while also providing cross-department assistance when required — including handling incoming calls for Vehicle Hire and carrying out wider administrative tasks across the business.
Key Responsibilities
· Provide administrative support to both workshop-based technicians and mobile technicians.
· Liaise daily with technicians and mobile technicians to ensure all objectives are completed.
· Coordinate workshop planning, scheduling, and job allocation to ensure efficient workflow.
· Communicate with customers regarding vehicle off-road (VOR) updates and progress reporting.
· Create estimates and raise job cards in line with company processes.
· Order and receive all parts, checking against stock, sourcing unavailable items, and arranging timely delivery.
· Manage stock levels and maintain accurate organisation of all parts in a multi-site operation.
· Prepare and issue invoices in line with completed work.
· Handle warranty claims from start to finish.
· Deliver excellent customer service to all internal and external stakeholders.
· Assist in other departments when needed, such as VMS Vehicle Hire (taking calls, customer queries) or other general administrative duties and working as 1 team.
· Ensure all customer queries are handled quickly and effectively, escalating where necessary.
Skills and Experience
· Previous experience in a service, parts, or workshop administration role within the automotive industry.
· Strong organisational and multitasking abilities.
· Excellent communication skills with the ability to liaise at all levels.
· Good technical knowledge would be advantageous.
· Strong IT skills and computer literacy.
· Adaptable and able to work effectively in a fast-paced, multi-division environment.
The Ideal Candidate Will
· Be a strong team player with the ability to support both workshop and mobile teams.
· Be enthusiastic, self-motivated, polite, and professional.
· Remain calm and professional under pressure.
· Be flexible and open to working across different departments when business needs require.
Skills and Experience
Previous experience in a service, parts, or workshop administration role within the automotive industry
Benefits:
22 days per annum rising to 23/25 days on length of service plus bank holidays, Employee referral scheme, Discount on vehicle hire, Specsavers Eye care vouchers, Multiple discounts on various well-known retailers and discounts with selected automotive companies.
The Company
VMS Automotive Group offers a range of services including Contract Hire, Fleet Management, Flexi Hire, Accident Management, and in-house Maintenance Services.
We also provide transport refrigeration installs and maintenance, alongside bespoke in-house refrigeration conversions.
The business operates nationwide with 8 operational Hire and Maintenance sites, supported by our Head Office and Operations Centre.
Job Types: Full-time, Permanent
Pay: £26,440.00 per year
Benefits:
- Employee discount
- Referral programme
Application question(s):
- Do you have administration experience?
Work Location: In person
