JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
UK&I Project Operations Lead, Design & Construction
The UK&I Project Operations Lead, D&C serves as the senior operational and strategic liaison for the client, ensuring excellence in project delivery, data integrity, and regional performance. The role drives operational consistency, oversees project documentation in project tracking tool PMWeb, governance and supports Project Managers to ensure successful execution across all assigned projects.
Major ResponsibilitiesOwnershipDevelop comprehensive project execution plans including scope, scheduling, and risk mitigation.
Upload all required project documentation to client systems (PMWeb) at each stage pf the project.
Monitor progress across all assigned projects and ensure data accuracy.
Conduct regular data reviews and provide analytical insights.
Collate and evaluate supply chain quotations.
Ensure all deliverables meet quality, regulatory, and client standards.
Manage scope changes through formal change control processes.
Oversee the contract award process, ensuring correct contract forms, approvals, and documentation are in place.
Client & Stakeholder ManagementServe as the primary point of contact for project management in the region for JLL.
Ensure PMWeb is consistently updated to contractual obligations with the client.
Build and maintain strong relationships with key client stakeholders.
Collaborate with the Client and Project Managers to plan and review capital works.
Coordinate with the D&C team on BAU and small works planning.
Maintain a deep understanding of the client’s business drivers.
Financial ManagementWork with project managers to collate, validate, and upload project quotations and selecting the correct form of contracts .
Identify gaps and provide insights into financial processes.
Responsible for date input for cost reporting, change management including forecast.
Contract ManagementEnsure full adherence to contractual requirements.
Report on KPIs, service levels, and performance measures.
Manage and escalate contract changes through formal processes.
Identify and mitigate risks with proactive strategies.
Maintain complete documentation including minutes, decision logs, and audit trails.
Escalate disputes or contractual issues with supporting documentation.
ReportingEnsure PMWeb data remains accurate and up to date.
Share PMWeb knowledge to improve collaboration and efficiency.
Coordinate communication across time zones and with variable Project Managers across each cluster.
Deliver precise and clear reporting to internal teams.
Drive process standardization and best practices.
Support the PJM in client reporting , key issues, risk, milestone and budget
PMWeb Subject Matter ExpertiseAct as the PMWeb SME for the cluster.
Lead training of Project Coordinations and ensure system adoption.
Resolve technical issues and maintain system performance.
Ensure all reporting meets client and JLL standards.
Ideal Experience5-7 years in project/programme management or project support role in Corporate Real Estate.
Experience managing Financial Institution clients.
Proven ability to convert client insights into operational and process innovations that enhance delivery.
Proven success supporting complex projects and management systems.
Experience managing senior-level client relationships.
Ability to manage multiple projects across the cluster.
Critical Competencies for SuccessTechnical & Management ExcellenceAdvanced knowledge of management methodologies, tools and industry best practices.
Proficiency with management platforms, scheduling tools, and financial systems.
Strong understanding of service delivery frameworks.
Strong knowledge in construction methodology including procurement processes.
Knowledge of regulatory and compliance standards.
Personal AttributesExecutive presence and strong communication skills.
Ability to build trust and influence stakeholders.
Adaptability and resilience in dynamic environments.
Proactive, solutions-oriented mindset.
High integrity, professionalism, and sound judgment.
Workplace Requirements
- Hybrid: min. 4 days per week in-office
- Flexibility across EMEA time zones, periodic travel across cluster locations.
- Availability for escalation management and critical issue resolution
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
