Job Summary
We are seeking a highly organised and detail-oriented Alarm Service Administrator to join our team. The successful candidate will be responsible for managing service schedules, maintaining accurate records, and providing exceptional administrative support to ensure smooth operations. This role offers an excellent opportunity for individuals with strong clerical skills and experience in office administration to contribute to a dynamic environment. The position is paid and suitable for candidates who thrive in a fast-paced setting and possess excellent communication skills.
Responsibilities
- Contact customers to arrange and schedule planned maintenance visits.
- Manage and maintain engineers' diaries, ensuring appointments are efficiently planned and coordinated.
- Read, review, and process engineers' maintenance reports.
- Send completed maintenance reports and associated documentation to customers in a timely manner.
- Update and maintain records using the CASH system.
- Work with customers' online portals and management systems to upload reports, certificates, and other documentation.
- Liaise with customers, engineers, and internal departments to ensure maintenance work is completed efficiently.
- Monitor outstanding maintenance activities and follow up where necessary.
- Provide administrative support to the wider service team as required.
- Assist with additional departmental and administrative duties to support business operations when needed.
- Maintain accurate records and ensure all administration is completed to a high standard.
Experience
- Previous administration experience essential.
- Experience within maintenance, service, engineering, or facilities environment desired but training will be provided.
- Strong organisational skills and the ability to prioritise workloads effectively.
- Excellent multitasking abilities and the capability to work under pressure in a busy department.
- Confident communicator with strong customer service skills.
- Good working knowledge of Microsoft Office, including Outlook, Word, and Excel.
- Experience using CASH or similar service management software would be advantageous.
- High level of attention to detail and accuracy.
- Flexible and willing to assist with a variety of tasks as business needs require.
- Ability to work independently as well as part of a team.
This role requires a proactive individual who is capable of multitasking efficiently while maintaining high levels of accuracy. The ideal candidate will possess excellent organisational abilities, be comfortable working independently or as part of a team, and demonstrate professionalism in all interactions.
Pay: £13.00 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
- Sick pay
Work Location: In person
