Job Advert
Case Management Team Manager
Permanent
Full time (37 hours per week, Monday to Friday)
Grade 6 – starting salary £38,649 pa (pay award pending)
Petersfield / Hybrid (minimum 2 days per week in the office)
We are looking for an exceptional people leader who is passionate about delivering outstanding customer service and thrives in a busy, fast‑paced environment.
As a key part of our organisation, the Case Management Team sits at the heart of our customer experience. Acting as the first point of contact, the team ensures our residents can easily access the services they need. We are now seeking a highly motivated and confident manager to lead, inspire and develop this vital service.
About the role
In this role, you will:
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Lead, motivate and support a team of Case Management Specialists
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Champion excellent customer service across telephone, digital and face‑to‑face channels
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Drive continuous improvement and help shape how services are delivered
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Embed our organisational values — positive, bold, respectful, and results‑driven — in everything you do
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Play an active role in preparing for Local Government Reorganisation (LGR), contributing to the future design of local services
This is an exciting time to join us, with the opportunity to influence how we evolve and deliver services for our communities.
What we offer
In return for your contribution, we provide a comprehensive benefits package, including:
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Generous annual leave and flexi‑time
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Training and development opportunities
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Membership of the Local Government Pension Scheme
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Hybrid working arrangements
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A supportive, values‑driven workplace
You can find out more about the council, our values and the full range of benefits and support we offer our staff at our website: Benefits of working for us | East Hampshire District Council
For further information or a discussion about this post please contact Amanda Fincham at [email protected].
The closing date for applications is 20th July 2026 with interviews likely to be held week commencing 27th July 2026.
East Hampshire District Council is committed to building a diverse, inclusive and equitable workplace and welcome applications from people of all backgrounds and experiences – we are proud of being a Disability Confident Committed employer and appoint on merit.
The Guaranteed Interview Scheme for Veterans is a commitment that the Council has made to support the Armed Forces Community Covenant – you can find more on this scheme and eligibility here.
Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff members to share this commitment.
