Overview
We are seeking an enthusiastic, experienced, and highly capable Front of House Manager to lead our vibrant hospitality team. This pivotal role ensures a seamless dining experience for our guests while maintaining exceptional standards of service, presentation, and operational efficiency.
The ideal candidate will bring strong leadership, a genuine passion for customer satisfaction, and a commitment to delivering memorable guest experiences. A solid understanding of food and wine service, combined with the ability to inspire and develop a team, is essential.
Key Responsibilities / Duties
- Lead and oversee the day-to-day front of house operations, ensuring service standards are consistently delivered at a high level.
- Plan, prepare, and manage staff rotas, ensuring appropriate coverage in line with business needs, seasonal demand, and budgeted labour targets.
- Recruit, train, and develop front of house staff, fostering a positive, motivated, and high-performing team culture.
- Instil a strong customer-first mindset across the team, ensuring every guest receives a warm welcome and outstanding service.
- Conduct regular team briefings, performance reviews, and ongoing coaching.
- Ensure excellent communication and collaboration between front of house and kitchen teams.
- Deliver exceptional customer service by managing guest interactions, resolving complaints professionally, and consistently striving to exceed customer expectations.
- Maintain a strong presence on the floor during service, leading by example and actively engaging with guests.
- Oversee reservations, table management, and service flow to maximise guest satisfaction and revenue.
- Manage stock control for beverages and front of house supplies, including ordering and supplier liaison.
- Drive upselling opportunities, particularly within wine and beverage offerings, enhancing the overall guest experience.
- Ensure compliance with all health & safety, licensing, and hygiene regulations.
- Monitor financial performance, including labour costs, wastage, and sales targets.
Wine Knowledge & Experience (Essential/Desirable)
- Solid understanding of wine varieties, regions, and styles (e.g. Old World vs New World wines).
- Ability to confidently recommend wine pairings to complement menu items and enhance customer satisfaction.
- Experience managing or contributing to a wine list, including pricing and supplier selection.
- Knowledge of wine service standards, including correct glassware, storage, and presentation.
- Confidence in training staff on wine knowledge and upselling techniques to improve the guest experience.
- Formal wine qualification (e.g. WSET Level 2 or above) is highly desirable but not essential.
Skills & Experience
- Proven experience in a Front of House Manager or senior supervisory role within hospitality.
- Strong leadership and people management skills, with the ability to motivate and inspire teams.
- Excellent organisational skills, including rota planning and labour management.
- A clear passion for delivering exceptional customer service and continuously improving the guest experience.
- Strong commercial awareness with experience managing budgets and driving revenue.
- Experience in bartending and beverage service, including wines and cocktails.
- Good understanding of food and culinary operations.
- Excellent communication and interpersonal skills.
- Ability to remain calm under pressure in a fast-paced environment.
- Strong attention to detail and commitment to maintaining high standards.
Personal Attributes
- Passionate about hospitality, with a genuine drive to deliver outstanding customer satisfaction.
- A hands-on leader who leads by example and takes pride in service delivery.
- Positive, proactive, and solutions-focused.
- Strong team player with the ability to build rapport with staff and guests alike.
- Flexible and adaptable approach to working hours.
Call to Action
If you are a motivated hospitality professional with a passion for customer satisfaction, food, and wine, and the leadership skills to drive a high-performing front of house team, we would love to hear from you.
Job Type: Full-time
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
Experience:
- Restaurant management: 5 years (required)
- Hospitality: 5 years (required)
- Customer service: 5 years (required)
- Management: 5 years (required)
Work Location: In person
