About Us
Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.
Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Purpose of role
We are looking for a proactive team player with a passion for travel and strong organisational skills to join our London team, providing administrative support to hotel partners and the hotel supply network.
In this Role, you’ll get to
Support the team in maintaining relationships with local hotel partners and coordinate with other departments on assigned projects
Ensure competitiveness of hotels within your portfolio
Participate in market and competitor research
Prepare business review reports as needed
Help hotels resolve issues related to accounting, allotment, notifications, cancellations, etc.
Coordinate merchandising activities for hotel partners, including special deals and promotions
Ensure timely and accurate delivery of content and photos for new and existing hotels
Manage other ad‑hoc administrative requests and operational tasks
Qualifications / Skills Essential
Detail‑oriented with fast learning capability
1–2 years’ experience in Travel & Tourism or E‑commerce industry – ideally Account Management or Revenue Management
Fluent in written and spoken English
Able to work independently with minimal supervision
Dynamic, positive, proactive, and a great team player
Proficiency in Microsoft Word, Excel, Outlook, PowerPoint and Google Workspace
Proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Google Workspace
Legally authorised to work in the UK
Strong multitasking ability
Qualifications / Skills Advantageous
Experience in e‑commerce, marketing support, hotel reservations and coordination, or revenue/yield management
Energy, proactivity, and enthusiasm with a real desire to grow and learn
Why Trip.com Group
We offer a stage to unleash your full potential and drive global impact. As an international team, we embrace an open and inclusive culture that supports and respect team members in and out of the workplace. Everyone is on a trip, whether it's a career trip or a life trip. At Trip.com Group, you can define your own trip by setting a goal and celebrate your success by recognizing the progress you have made.
What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
