ABM is currently recruiting for Full Time Permanent Soft Services Site Lead for an immediate start near Airport Road, Belfast.
Purpose: This role is for a soft services site lead who will be part of a TFM contract, note there will be a hard services site lead and a separate overall contract manager. To ensure the smooth running of the contract on a day to day basis by overseeing customer needs, and management & development of the team. Being the main point of contact for operational matters. To be innovative and drive forward quality in standards, maintaining excellence and compliance to policy & regulatory requirements at all times.
Key Responsibilities
Service Provision
- Lead and oversee the delivery of soft services at the Airbus site, ensuring services consistently meet and exceed the customer's expectations within the scope of the contract.
- Ensure the company consistently meets all contractual obligations and service level agreements.
- Build and maintain a strong working relationship with the Airbus customer, ensuring the wider team demonstrates the same high standard of professionalism and customer service in accordance with their roles.
- Respond promptly to any issues that arise on site and support their resolution within the scope of the contract.
- Carry out daily cleaning quality audits across all designated areas, ensuring cleaning standards are consistently achieved, documented, and any corrective actions are completed in a timely manner.
- Monitor cleaning performance, identify areas for improvement, and implement corrective actions to maintain the highest standards of cleanliness and compliance.
- Continually assess the need for, and monitor the availability and serviceability of, all uniforms, site-specific clothing, PPE, equipment, and cleaning materials.
- Achieve and continuously improve all site operational Key Performance Indicators (KPIs), ensuring compliance with company and Airbus standards.
- Support the implementation of health, safety, quality, and environmental procedures, ensuring all team members adhere to company policies and site-specific requirements.
People Supervision and Development
- Assume responsibility for the recruitment, training, development and performance management of the entire team.
- Manage attendance appropriately, and follow relevant HR procedures
- Identify training needs and deliver training as required, in line with company standards.
- Be dynamic in leading the team to deliver best in class customer service.
- Create a harmonious working environment and proactively manage conflict at source, escalating as appropriate.
- Maintain a fair and inclusive working environment, free from discrimination or prejudice.
- Ensure you are visible and contactable whilst on duty, and that plans are in place for escalation out of hours or during absence.
Business Administration
- Ensure the team are paid correctly by inputting payroll on time and with minimal errors.
- Ensure that all records relating to employment, including relevant qualifications and vetting, are maintained and updated as necessary.
- Manage the holiday schedule for supervisors and staff whilst maintaining required levels of service provision.
- Manage the delivery of the contract to budget.
- Validate proof of delivery on orders received, escalate any discrepancies and support resolution.
Quality Management and Health and Safety
- Ensure and promote a safe working environment.
- Maintain an up to date site manual.
- Carry out risk assessments and training, including tool box training.
- Ensure that all company policies and procedures are followed at all times.
- Maintain and further own knowledge relating to relevant statutory and local legislation; ensure compliance to law.
- Report all incidents, accidents and near-misses in line with policy.
- Complete relevant audits and questionnaires, and take remedial actions where improvement is required.
Other
- Take a results-orientated approach to the role, ensure results are analysed/trended and that remedial actions are delivered.
- Support the growth of the business, where possible, by up-selling and cross-selling to the customer and by passing on potential sales leads.
- Support any customer initiatives which could lead to longer term benefits to both the customer and ABM.
- Any other ad-hoc duties as reasonably requested by an appropriate member of the management team.
Skills and Experience
Desired Qualifications:
- School leaving standard qualifications in Maths and English; or an appropriate standard to meet the needs of the role.
Desired Experience:
- Experience within the relevant industry, or a similar environment.
- Up to date understanding of legislation relevant to the role.
- A minimum of three years’ experience of supervising/leading a team of soft services.
- Experience working within a results-oriented environment.
- Proven experience within an outsourced setting.
- Experience of project management, including: planning, implementation and follow-up skills.
- Time spent in a customer service environment.
Desired Skills:
- IT literate including knowledge of Word, Excel and Outlook.
- Proven motivational skills; well-developed influencing skills.
- Good communicator, able to convey information in a clear, simple and warm manner.
- Excellent supervisory skills – able to motivate teams and actively support team members through change management.
- Able to diffuse and handle difficult situations/people.
- Excellent customer care skills.
Benefits
- Refer a Friend Scheme
- Cycle to Work
- Employee Assistance Program
Who we are?
We at ABM, are a global team of 100,000+ dedicated professionals committed to providing safe and healthy spaces where people live, work, and travel. For over a century, we've been serving communities around the world, delivering exceptional facility solutions to businesses of all sizes.
From schools and commercial buildings to hospitals, data centres, manufacturing plants, and airports, we help keep every space open and operating smoothly. But more than that, we believe in putting people first. We know that safe and clean environments are crucial for everyone's well-being, and we take that responsibility seriously. That's why people everywhere count on ABM to deliver the services they need to thrive.
A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential facility services and forward-looking performance solutions across a wide range of industries – from commercial real estate, healthcare, education, technology and data, manufacturing, pharmaceutical and life sciences and more.
With regional operations based in Dublin, Belfast, and Cork, ABM is home to more than 2,300 team members across the Republic of Ireland and Northern Ireland.
Founded in 1909, ABM serves over 20,000 clients throughout the United States, United Kingdom, Republic of Ireland, and other international locations.
The above description is intended to give candidates an appreciation of the role envisaged for this position and the range of duties. It does not outline all detail or every activity, and should be utilised as a general guide only, detailing the minimum requirements and responsibilities of the position. Specific tasks and objectives will be agreed at offer stage and thereafter during the company`s appraisal process.
ABM are committed to employment practices that promote diversity and inclusion in employment regardless of age, disability, gender reassignment, sex, marriage and civil partnership status, pregnancy and maternity status, race, religion or belief. ABM welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of our recruitment process and should call 01 679 2288 to request same.
ABM is an equal opportunities employer.
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Benefits:
- Company events
- Cycle to work scheme
- On-site parking
- Referral programme
Application question(s):
- What is your salary expectations?
Experience:
- Supervising: 2 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Location:
- Belfast, County Antrim (required)
Work Location: In person
