Ready to revolutionize healthcare, making it faster and more accessible than ever before?
How we started:
Founded in 2013 by Dwayne D'Souza, HeliosX was built on a simple but powerful idea: healthcare should be easier to access, faster to receive, and centred around the individual. From day one, we've grown without external funding; scaling profitably through technology, disciplined execution, and deep medical expertise. What started as a challenger idea has become one of the most significant healthcare platforms operating globally today.
Where we are now:
We've earned the trust of millions of people worldwide through category-leading products and well-known brands, including MedExpress, Dermatica, ZipHealth, RocketRX, and Levity. A key driver of our success is vertical integration; we operate our own manufacturing and proprietary products, led by in-house medical teams, researchers, and pharmacists at the top of their fields.
In 2025, HeliosX treated more than 1.7 million patients globally and reached £781m in revenue, representing +337% year-on-year growth and cementing our position as the clear market leader in the UK. That growth translates into real-world outcomes: our weight-loss treatments helped patients lose 8.5 million kilograms of excess weight in 2025 alone, contributing to an estimated 1,300 fewer cardiac events. This is growth with measurable, life-changing impact at scale.
Today, we operate across four international markets, with successful launches in Germany and Canada and continued expansion in the US. We were also recently recognised in the Sunday Times Top 100 fastest-growing tech companies, further validation of both our momentum and our ambition.
Where we're going:
2026 is a step-change year. Our ambition is to reach £1.6bn in revenue, expand from four to eight global markets and significantly broaden our condition and treatment portfolio. Over the coming years, you'll help shape HeliosX into a truly world-leading healthcare partner; one that combines scale, speed, and clinical rigour to redefine how personalised care is delivered. Joining HeliosX now means building systems, teams, and products that will define the next decade of digital healthcare, and doing work that genuinely improves lives, at global scale.
There's never been a more exciting time to join HeliosX. Come be a part of making our dream of easier and faster healthcare a reality!
The Opportunity
The Clinical Vendor Partner is a key hire for HeliosX as we scale. With a global footprint of 400+ clinicians serving millions of patients, our Clinical Operations team is the engine of the service. A growing share of that delivery now runs through external partners, and this role owns those relationships end to end.
You will be the bridge between our internal operations and our outsourced clinical workforce providers (currently Health Finder Pro, GPDQ, and Your World, with more to come). These partners handle more than half our order volume, so keeping them accountable, compliant, and cost-effective is critical. You will hold providers to their SLAs, manage spend and invoicing, and lead a small team of Operations Coordinators to keep delivery running smoothly.
This is a role for someone who can balance genuine partnership with firm accountability, and who is as comfortable in a performance review with a vendor as they are reconciling an invoice or building a capacity plan.
What you'll do
- Own Performance Reporting: Maintain weekly performance reporting across all providers, run the scorecard reviews, and lead structured, accountability-focused conversations when standards slip.
- Lead & Manage: Take direct management responsibility for a team of up to 3 Operations Coordinators, supporting their day-to-day delivery and development.
- Plan Capacity: Use our Clinical Operations Capacity Model to make sure the right cover is in place at the right hours, adjusting shift requests against real-time and forecasted demand.
- Onboard Clinicians: Manage the end-to-end onboarding of new BPO clinicians, and lead offboarding conversations professionally and sensitively when needed.
- Protect Compliance: Audit certifications, training, and licences across all provider pools, working with our Training and Governance teams to keep clinical standards high.
- Control Spend: Own the invoicing process across providers, reconciling billed hours against actual output through Sage and Yooz, and partnering with Finance to resolve discrepancies fast.
What you'll bring to HeliosX
- 3+ years in vendor management, BPO operations, or a similar operational partnership role.
- Proven people management experience, ideally leading small teams.
- A strong track record of holding external partners accountable to SLAs and KPIs, with the confidence to push back constructively when standards are not met.
- Experience managing end-to-end invoicing and reconciling billed activity against output (Sage, Yooz, or equivalent).
- Strong data skills: comfortable using Google Sheets or BI tools to track performance, spot trends, and turn numbers into clear reporting.
- Experience managing capacity against forecasted and real-time demand to consistently meet SLAs.
Nice to have:
- Experience in digital health, health tech, or a regulated clinical environment.
- Familiarity with Metabase or other SQL-based BI tools.
- Working knowledge of Zendesk, Slack, and Hubstaff.
Life at HeliosX
At HeliosX, we want to improve healthcare for everyone, and to do this we need a team of brilliant people who share that ambition. We are currently a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission - but we need more talented folks to join us, if we want to achieve our global ambitions!
Aside from working with our all-star team, here are the other benefits of coming on board:
- Generous equity allocations with significant upside potential
- 25 Days Holiday (+ all the usual Bank Holidays)
- Private health insurance, along with extra dental and eye care cover
- Pension scheme
- Enhanced parental leave
- Cycle-to-work Scheme
- Electric Car Scheme
- Free Dermatica and MedExpress products every month, as well as family discounts
- Home office allowance
- Access to a Headspace subscription, discounted gym memberships, and a learning and development budget (alongside a free Kindle and audible subscription)
#LI-Hybrid #LI-Associate
