Job Description: Project Manager – Private Sector Homes
Location: Head Office, Units 1-6, Old Station, Higham, Bury St Edmunds
Reporting to: Senior Installations Operations Manager
Direct Reports: Project Co-Ordinators
The Company
The Company Aran Insulation, part of AgilityEco, is an award-winning, industry leading organisation striving to improve energy efficiency of homes throughout the UK. Passionate about improving quality of life and cost of living, the company’s goal is to reduce carbon emissions of UK households. A dynamic company going through a growth and development period. Aran Insulation is committed to developing its staff through training and progression, giving them the tools and opportunities to excel.
Job Role
The Project Manager will take operational responsibility for the successful delivery of private sector homes works including the delivery of the Warm Homes Local Grant (WHLG) contracts across a range of funded and private sector delivery models. The role will manage Project Coordination staff efficiently and work delivering in line with programme KPIs, contractual obligations and client expectations, maintaining client relationships and ensuring projects are delivered compliantly, efficiently and to a high standard. This is a fast-paced operational management role requiring strong leadership, organisation and communication skills. The successful candidate will drive team performance, manage operational challenges proactively and ensure customer and client expectations are consistently achieved.
Key Responsibilities
Operational Delivery
- Manage the day-to-day delivery of private Sector and WHLG contracts
- Coordinate delivery across direct labour teams, subcontractors and delivery partners
- Ensure projects are delivered on time, within budget and in line with contractual requirements
- Monitor programme delivery against KPIs, SLAs and operational targets
- Support mobilisation and implementation of new schemes and delivery models
- Identify delivery risks and implement corrective actions where required
- Ensure operational resources are planned effectively to meet programme requirements
- Support delivery performance across both managed and direct delivery contracts
Team Management & Leadership
- Lead, manage and support Project Co-Ordinators.
- Set clear expectations, objectives and performance targetsConduct regular performance reviews and support staff development
- Promote a professional, accountable and delivery-focused culture
- Support onboarding and training of new team members
- Ensure operational teams remain organised, responsive and customer focused
KPI & Performance Management
- Monitor and report on programme KPIs including installation volumes, customer satisfaction, SLA compliance, programme milestones, contractor productivity, conversion and completion rates and quality performance
- Produce operational reports for senior management and clients
- Drive operational improvements and process efficiencies
- Support continuous improvement across all delivery activities
Client & Stakeholder Management
- Act as a key operational contact for clients, Local Authorities, and delivery partners
- Attend operational and client meetings providing updates on delivery performance
- Build and maintain strong working relationships with stakeholders
- Manage operational escalations and resolve issues professionally and efficiently
- Ensure customer and client satisfaction remains a priority across all projects
- Work collaboratively with technical, commercial and compliance teams
Compliance & Quality
- Ensure delivery aligns with programme requirements, health & safety standards and company procedures
- Support quality assurance and compliance performance across schemes
- Maintain accurate operational records and reporting
- Promote operational consistency and best practice across all delivery streams
Key Behaviours
- Delivery focused and commercially aware
- Strong leadership and accountability
- Organised and process driven
- Professional and proactive approach
- Calm under pressure
- Positive and solutions focused
- Strong attention to detail
- Able to juggle multiple schemes, delivery partners and client demands effectively
Criteria
Essential
- Experience Managing Programs with Local Authorities
- Experience of delivering works in a regulated environment
- Proven operational team management experience
- Strong organisational and planning skills
- Experience managing KPIs and programme performance
- Excellent communication and stakeholder management skills
- Ability to work under pressure in a fast-paced environment
- Strong customer and client management approach
Desirable
- Retrofit, construction or property services experience
- Knowledge of PAS 2030/2035
- Prince2 / Agile qualification
- NVQ Level 4/5 Management or Leadership
Schedule
The Project Manager – Private Sector Homes will be based at the Aran Insulation Head office, in Higham and will work normal office hours Monday to Friday 9am to 5pm, however on occasions it will be required to work outside these hours and away from the head office. Staff are required to attend occasional training courses, conferences and meetings that may necessitate staying away from home overnight.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday 37.5 hours per week
Note:This is a description of the job as it is constituted at the date shown. It is the practice of Aran Insulation Limited to periodically examine Job Descriptions, update them and ensure that they relate to the job performed, or to incorporate any proposed changes. The MD, and management team of Aran Insulation Limited will conduct this procedure in consultation with the post holder. In these circumstances it will be the aim to reach agreement on reasonable changes, but if agreement is not possible, management reserves the right to make changes to your job description following consultation.
Aran Insulation Limited is fully committed to Equality, Diversity and Inclusion in all areas of our business including the appointment of staff. We ensure that applicants who meet our shortlisting criteria are invited to our recruitment process.
Due to the nature of our work, we undertake criminal record checks with the Disclosure and Barring Service for all successful applicants, and periodically thereafter. Should an applicant not satisfy our background checks any conditional offer of employment or employment may be withdrawn. the nature of our work, we undertake criminal record checks with the Disclosure and Barring Service for all successful applicants, and periodically thereafter. Should an applicant not satisfy our background checks any conditional offer of employment or employment may be withdrawn.
Description prepared by: Mark Randall (Managing Director)
Work Location: In person
