About Us
Flexible/Agile Working: This hybrid role is based on a 60% onsite, 40% remote working model.
Join RICS, a globally respected organisation that sets the highest ethical standards across land, real estate, construction, and infrastructure, supporting 140,000 professionals worldwide.
RICS is a global professional body providing trusted standards, insight and guidance across the built and natural environment. Our Market Research & Analysis team delivers evidence‑based intelligence that informs members, industry partners and policymakers, helping shape the future of the surveying profession.
Role Purpose and Key Responsibilities
As Training Delivery Manager, you will lead the global Learning & Development Operations team, with full ownership of the end‑to‑end delivery lifecycle of training programmes. This includes planning, scheduling, delivery, evaluation and continuous improvement across digital and face‑to‑face formats globally.
This is a highly operational leadership role requiring strong delivery discipline, systems ownership and the ability to manage high‑volume, complex training portfolios across multiple markets.
Key Responsibilities:
Lead and develop a high‑performing global operations team, setting clear objectives, driving accountability and embedding consistent delivery standards.
Take ownership of the end‑to‑end training delivery lifecycle, including planning, scheduling, logistics, delivery, evaluation and continuous improvement.
Manage delivery across a high‑volume, multi-format training portfolio, spanning digital, face‑to‑face and international programmes.
Own operational systems and processes (LMS, CRM, scheduling tools), ensuring data accuracy, efficient workflows and strong stakeholder communication.
Oversee delivery of public, bespoke and partner training solutions, working closely with product, events and commercial teams.
Drive continuous improvement by implementing process enhancements, tools and ways of working to improve efficiency, quality and scalability.
About You
You are an experienced learning operations leader with a strong track record of delivering complex training programmes at scale. You are hands‑on, highly organised and confident managing logistics, systems and stakeholders in a fast‑paced, global environment.
Skills & Experience:
Experience managing end‑to‑end delivery of training programmes, including logistics, stakeholder coordination and evaluation.
Strong people‑management capability, with experience leading and developing high‑performing teams.
Proven experience delivering high‑volume, multi-site or international training programmes across digital and face‑to‑face formats.
Experience owning and managing systems such as LMS (e.g. Moodle), CRM platforms and scheduling tools.
Strong operational mindset with experience improving processes, systems and delivery frameworks.
Excellent stakeholder management and communication skills, with the ability to build trusted relationships across global teams.
Rewards and Benefits
We offer a competitive benefits package designed to support your wellbeing, work-life balance, and financial security. This includes:
25 days annual leave plus public holidays
Private medical insurance and wellbeing support
Pension scheme, life assurance, and income protection
Enhanced family leave and volunteering opportunities
Equal Opportunity Employer:
RICS is an equal opportunity employer committed to diversity and inclusion. We welcome candidates from diverse backgrounds, as we believe that our differences drive our performance. Please let us know if we can support you with any adjustments to our recruitment process.
Candidates must have the correct right to work in the country where the role is based.
How to Apply:
To apply, please complete our short online application form. You will be asked to upload your CV and provide a statement explaining why this specific role at the Royal Institution of Chartered Surveyors is an ideal opportunity for you, and how your skills and experience meet the requirements of the role.
Please note that while we aim to keep adverts open for a reasonable period, we do reserve the right to close them early should we receive a high volume of suitable applications. 