Reception Manager Needed
Swan at Shakespeare’s Globe are a young, dynamic company based on Bankside, operating a diverse and lively business, incorporating a busy Brasserie, Bars, high profile Events, Coffee shops and outside bars.
We are looking for experienced, passionate and enthusiastic Reception Manager, to work with us at the venue based on the South Bank, London, SE1.
If you are looking for a place to grow within the company and challenge yourself in such a varied environment then this is the place for you!
WHY WORK FOR US?
- Free meals on shift
- Flexible shifts
- Excellent rates of pay
- Generous 50% discounts in our bar, restaurant and outlets
- Training and development programmes
- A lively working environment
- Cycle Scheme
- Private GP access
- Employee of the Quarter and amazing prizes
- Wagestream access
Key responsibilities:
1. Champion Hospitality by always leading by example.
2. To be a notable presence, hosting the site in a welcoming and engaging way.
3. To maintain the highest personal standard of presentation, dress and behaviour.
4. To handle guest requests, enquiries and complaints effectively to improve the reputation of the venue.
5. To have complete venue knowledge, including understanding the interface between the Swan and the Globe Theatre.
6. To be able to respond to guest feedback in a timely manner.
7. Wide knowledge of OpenTable.
8. To have full security awareness and the ability to handle difficult situations efficiently and appropriately.
9. To continually improve guest relations, building relationships with key clients and regulars.
In return we offer excellent working conditions and good rates of pay as well as many other benefits - the possibility to progress within the company is on offer to the right people, a lively working environment is guaranteed!
You must have good communication skills, a strong background in the industry, be flexible, hardworking and extremely passionate about hospitality -a good sense of humour is a must as well as a strong experience in a similar role is essential.
The positions available are full time & permanent and are available immediately. Right to work in UK is required, evening and weekend work is an essential part of the job.
Please send through your CV and a brief cover letter to the email addresses above if you meet the above criteria, stating clearly which position you are applying for and your availability.
Job Types: Full-time, Permanent
WE DO NOT SPONSOR!
Job Types: Full-time, Permanent
Pay: £18.00 per hour
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
Work Location: In person
