At Smart Payment Technologies, we deliver complete, innovative, and tailored payment solutions that help businesses thrive in a rapidly evolving payments landscape. By combining industry-leading security standards with the latest payment technologies, we empower our customers to adapt, grow, and stay ahead of the competition.
As a Customer Services Support Technician, you will play a key role in supporting our customers working closely with our Sales and Services teams processing, testing, and configuration of returned payment devices.
CUSTOMER RETURNS AND DEVICE MANAGEMENT
- Process customer return requests and ensure all documentation is completed accurately.
- Conduct triage and analysis of returned devices.
- Manage supplier returns and repair processes.
- Load and update software on repaired devices.
- Configure and test devices according to customer requirements.
- Process customer and supplier invoices.
TECHNICAL SUPPORT
- Respond to customer enquiries via phone and email.
- Diagnose and resolve technical and product-related issues.
- Log, manage, and track support requests through the ticketing system.
- Excellent written and verbal communication skills.
- Good customer service experience.
- Proficient in Microsoft Office applications.
- Analytical mindset with a methodical approach to problem-solving.
- Ability to manage multiple tasks and priorities effectively.
- Team player with a collaborative approach.
- Able to work effectively under pressure in a busy environment.
- Adaptable and flexible to meet changing business needs.
- Strong attention to detail and accuracy.
- Reliable, organised, and professional.
- 25 days annual leave plus Bank Holidays.
- Company bonus scheme (subject to satisfactory completion of a three-month review period).
- Private Health Insurance.
- Generous company pension scheme.
- On-site gymnasium.
- A supportive and collaborative working environment within a growing technology business.
Successful candidates will be required to undergo a DBS (criminal record) check and credit check as part of the employment screening process.
Standard working hours are 9:00am – 5:00pm, Monday to Friday, with a 30-minute unpaid lunch break. Flexibility is required as occasional evening and weekend working may be necessary to support business requirements.
