Main Duties:
- To provide technical and administrative support to fee earning staff.
- To make effective use of case management systems and ensure efficient use of time and resources.
- To contribute to the development and improvement of business systems and processes.
Key Tasks:
Technical
- Support fee earning staff in the provision of a full range of conveyancing services
- Set up and manage transaction files (electronic & hard copy)
- Ensure accuracy of client and transaction data (data input & cleansing)
- Complete post completion duties including registration & replies to HMLR requisitions
Customer Service
- Maintain high standards of performance and customer service
- Deal with enquiries and client onboarding promptly and proactively, providing quotes on a same day basis
- Deal with routine calls for updates from clients / third parties
- Report any customer service issues or complaints to fee earners / senior staff promptly
IT & Systems
To make effective use of the: -
- Case Management and customer communication systems
- Microsoft & email systems
- Advanced systems including electronic signatures and AML processes
General
- To make appropriate recommendations for service improvement
- To undertake any other appropriate duties as may be required
- To attend and complete relevant training
- To co-operate with and take part in the business’s appraisal process
- To demonstrate support for the firm’s development and values
Reference ID: CTT LA
Job Types: Full-time, Permanent
Pay: £25,000.00 per year
Benefits:
- Company pension
- On-site parking
Work Location: In person
