Job Overview
We are seeking a professional and customer-focused Service Advisor to join our automotive service team. The successful candidate will act as the primary point of contact for customers, managing service appointments, providing expert advice on vehicle repairs, and ensuring a seamless customer experience. This role offers an excellent opportunity to utilise your customer service skills while developing your knowledge of automotive maintenance and repair.
Responsibilities
- Greet customers warmly and establish a professional rapport to understand their vehicle concerns.
- Schedule service appointments and manage the workflow efficiently to maximise productivity.
- Provide accurate estimates for repairs and services, explaining technical information in a clear and friendly manner.
- Upsell additional services or maintenance options where appropriate, enhancing customer satisfaction and dealership revenue.
- Handle cash transactions accurately and process payments securely.
- Liaise with the workshop team to communicate customer requirements and ensure timely completion of work.
- Follow up with customers post-service to ensure satisfaction and encourage repeat business.
- Maintain organised records of customer interactions, service histories, and sales activities.
Requirements
- Proven experience in a customer service role, preferably within the automotive industry or similar environment.
- Mechanical knowledge or understanding of vehicle systems is highly desirable.
- Strong communication skills with the ability to explain technical issues clearly to customers.
- Ability to upsell services tactfully while prioritising customer needs.
- Competent in cash handling and basic administrative tasks.
- Organised, proactive, with excellent organisational skills to manage multiple appointments efficiently.
- A professional attitude with a genuine enthusiasm for delivering outstanding customer care. This position is ideal for motivated individuals eager to grow their career within the automotive sector while providing exceptional service to clients.
Pay: From £26,000.00 per year
Benefits:
- Bereavement leave
- Casual dress
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- On-site parking
- Sick pay
Work Location: In person
