Salary: £37,312 - £39,724
Grade: Level 2 Zone 2
Location: 5 Pancras Square, N1C 4AG
Contract Type: Permanent x 2 , Fixed Term x 4
Hours: Full Time (36 hours)
Closing Date: Wednesday 1 st July 2026 at 23:59
About Camden
Camden is changing on the inside to make life better for everyone. Our residents and communities are at the heart of everything we do. We’re home to the most important conversations happening today and we’re making radical social change a reality, so that nobody gets left behind. Here’s where you can help decide a better future for us all.
What You’ll Be Doing
The Neighbourhood Support Officers will provide an efficient and effective service to residents and the Neighbourhoods team enabling estate-based teams to direct their attention to the most urgent or complex issues. You will be responsible for the management and letting of the council’s non-residential assets which include garages, parking spaces and sheds. Working closely with Council’s Customer Service Team you will process orders for keys and fobs. You will be responsible for ensuring that our residents receive a prompt acknowledgement to their enquiry and ensure that the most urgent cases are allocated appropriately where they cannot be dealt with at first point of contact. You will actively collaborate with various stakeholders to create a positive and thriving living environment.
This post is exempt from the Rehabilitation of Offenders Act and will require an Enhanced DBS.
All About You
for more information on our commitment.
Asking for Adjustments
At Camden, we are committed to making our recruitment process barrier-free and accessible for everyone. If you need us to do something differently during the application, interview or assessment process, just let us know and we will support you. This could include providing information in an alternative format, extra time in assessments, or adjustments for disabled, neurodiverse or long-term health conditions.
Please contact us on 020 7974 6655, at [email protected] or by post to 5 Pancras Square, London, N1C 4AG. We’ll work with you to make sure the process works for you.
Anonymised Application – in keeping with Camden’s commitment to inclusion the recruitment to this role is anonymised and supports the objective of reducing the impact of unconscious bias.
