Centre Administrator & Student Support – NCUK Centre
Malvern’s Vision is to be a trusted global partner in education, delivering pathways, language experiences, and university services that transform lives and shape futures through innovation and collaboration, supporting our Mission to equip students for success through language experiences, university pathways, and career-focused learning, and help our partners grow through innovative education services.
Our company values are PASSION in that we are driven by a deep passion for education, inspiring students and partners to achieve excellence and success. EXPERTISE in our extensive experience in international education, we deliver trusted, cutting-edge support to students and partners. CREATIVITY in embracing fresh ideas and innovation, crafting dynamic learning experiences and tailored solutions for a changing world. CHANGE-MAKING to drive positive change through education, innovation, and a commitment to making a lasting impact on society and the environment. COLLABORATION to build strong partnerships and foster teamwork, creating a supportive environment where everyone can thrive.
Within our University pathways division, the NCUK Centre provides a safe and friendly environment for growing numbers of students wishing to progress from our programmes to undergraduate and postgraduate degrees at the University. We are looking for a Centre Administrator & Student Supporter to join our team, providing an excellent service to internal and external customers relating to a range of academic and administrative support functions.
Our NCUK Centre offers an extensive programme of face-to-face tuition and student support to students from around the world. Owing to the nature of our provision, we are unable to offer remote working options for this role.
Job title: Centre Administrator & Student Support
Location/Branch: NCUK Centre
Position reports to: Academic Manager
Length of contract: Permanent
Pattern of work: On-site
Main duties
Key Responsibilities
- Be responsible for the delivery of high quality academic administration support to staff and students at our Centre;
- Support the functions and processes associated with the effective and efficient delivery, monitoring and assessment of academic programmes to required quality standards;
- Effective maintenance of student records, including enrolment, attendance, progression and grades, and development of systems and processes to optimise the efficiency of these processes;
- Assist with the implementation of all aspects of enrolment, attendance, assessment, examination and award processes in an accurate and timely manner;
- Effectively liaise with colleagues in relation to the development and co-ordination of academic timetables, assessment plans and the availability of teaching space;
- Contribute to the provision and monitoring of pastoral and academic support which supports our students realise their potential, including the identification of areas which could be improved within these support structures and processes;
- Liaise with centre and University staff and other stakeholders on a wide range of academic and administrative support matters;
- Assist with providing timely and accurate management information;
- Attend and take minutes at appropriate academic programme meetings as required;
- The flexibility and willingness to carry out other work from time to time at our request, and to work effectively under pressure at key times in the academic year;
- Work closely with the Director of Operations to develop, implement and maintain organisational standards, policies, processes and procedures.
Person Specification
Knowledge, Skills & Experience
- Eligibility to work in, and travel freely to and from the UK
- Proven experience of administration in a customer-focussed environment
- Experience in assisting with the development and implementation of effective and efficient systems and processes
- Effectiveness in building and maintaining excellent working relationships with colleagues and customers from a wide range of backgrounds
- Very strong administrative skills, excellent written and spoken English, and attention to detail
- Able to prioritise, meet deadlines and work under pressure
- Well-developed IT skills, particularly with regards to Microsoft Office and able to learn and accurately use new IT databases/systems at a fast pace
- Time management skills demonstrated in a fast-paced environment
- Effective working on your own initiative and as part of a team
- Flexibility and willingness to undertake and learn new tasks and skills
- Committed and responsible for promoting and safeguarding the welfare of children and young adults.
Desirable:
- Prior work experience in an education setting
- Prior understanding of the needs, sensitivities and aspirations of international students
- Fluency in a second language
Personal Qualities
- Has a highly organised approach to work
- Ability to work independently with minimal supervision, as well as demonstrated ability to proactively and effectively work in a team environment.
- Acts with integrity at all times
- Adopts a ‘can-do’ approach offering innovative ways of responding to challenges
- Ability to deal with ambiguity and change
This job specification is not exhaustive and may involve the fulfilment of other duties as deemed required by the organisation.
Safeguarding
As part of our Safeguarding procedures, applicants are asked to note that:
- references will be followed up;
- all gaps in CVs must be explained satisfactorily;
- proof of identity will be required;
- reference requests will specifically ask whether there is any reason why candidates should not be engaged in situations where they have responsibility for, or substantial access to, persons under 18;
- appropriate suitability checks will be required prior to confirmation of appointment.
The successful applicant will be recruited subject to satisfactory DBS check and references.
Please be aware the classes will be delivered on campus, not online, so the applicant must be willing to travel to the site.
This role meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974. All applicants who are offered employment will be subject to a Disclosure and Barring Service check before the appointment is confirmed. This will include details of cautions, reprimands or final warnings as well as convictions.
Pay: £29,528.20 per year
Work authorisation:
- United Kingdom (required)
Work Location: In person
