We are a well-established organisation with over 27 years of experience in supporting home improvement clients across the UK. As we continue to grow, we're looking for a Customer Service Executive to join our friendly, professional team at our office in Arnold, Nottingham.
In this role, you’ll play a key part in ensuring companies and installers meet the rigorous standards of the trade membership schemes we manage on behalf of our clients and support customers embarking on home improvement projects by helping connect them with vetted local installers.
This is a varied and rewarding role, ideal for someone who thrives in a busy environment and enjoys balancing customer interaction with administrative responsibilities.
Key Responsibilities:
- Respond promptly and professionally to phone and email enquiries
- Maintain accurate, detailed, and up-to-date records in our CRM system
- Carefully review documentation and member information to ensure compliance with scheme standards
- Liaise effectively with both internal departments and external partners to ensure smooth project delivery
- Handle customer complaints with empathy and efficiency
- Ensure all communications and data entries are precise and aligned with company procedures
- Provide support to the wider Customer Relationship Management Team as needed
Skills & Experience Required:
- Minimum 2 years’ experience in a customer service role, ideally involving direct contact with tradespeople (installers, builders, contractors) and consumers
- Exceptional attention to detail and a high level of accuracy in administrative tasks
- Strong communication skills – both written and verbal
- A confident, professional telephone manner
- Ability to stay calm under pressure and manage multiple tasks simultaneously
- A proactive, team-oriented attitude
- Competent in Microsoft Office applications (Word, Excel, Outlook)
- Experience using CRM systems (Zoho experience is a bonus)
What We Offer:
- A collaborative, supportive working environment where your contribution is valued
- Opportunities for ongoing training and professional development
- Regular team socials and company-funded activities to help build a fun, friendly atmosphere
- A modern, comfortable office space in Arnold
- A chance to be part of a growing business that supports high standards across the home improvement sector
Job Type: Full-time
Pay: From £25,000.00 per year
Benefits:
- Company events
- Company pension
- On-site parking
- Sick pay
Work Location: In person
