Provision of High Quality Customer Focussed Support to Staff and Visitors by logging and prioritising requests for assistance via the Estates Helpline.
To be first point of contact for all sites within the Trust for reporting emergency and routine maintenance problems.
To provide helpdesk/clerical support to the Directorate which includes;
Ensure helpdesk is covered from 0800 to 1600 Monday to Friday
To be first point of contact for all sites within the Trust for reporting maintenance problems.
Handle a wide range of enquiries relating to maintenance/repair problems.
Good communication and listening skills; especially when English is not the first language of the caller.
Remain calm when dealing with abusive, irate or distressed callers.
Retain concentration whilst dealing with frequent interruptions due to nature of work
Calls received require various courses of action, working unsupervised, taking responsibility to determine what action is taken.
To be familiar with Trust sites and keep up to date with new developments to ensure all calls are logged accurately with correct geographic reference.
To Maintain some manual records pertinent to jobs logged.
To provide admin Reception cover during leave and breaks.
To provide helpdesk/clerical support to the Directorate which includes;
1. Ensure helpdesk is covered from 0800 to 1600 Monday to Friday,
2. To be first point of contact for all sites within the Trust for reporting maintenance problems.
3. Handle a wide range of enquiries relating to maintenance/repair problems.
4. Good communication and listening skills; especially when English is not the first language of the caller.
5. Remain calm when dealing with abusive, irate or distressed callers.
6. Retain concentration whilst dealing with frequent interruptions due to nature of work
7. Calls received require various courses of action, working unsupervised, taking responsibility to determine what action is taken.
8. To be familiar with Trust sites and keep up to date with new developments to ensure all calls are logged accurately with correct geographic reference.
9. To Maintain some manual records pertinent to jobs logged.
10. To provide admin Reception cover during leave and breaks.
You will be working for an organisation which values and respects all of its staff and the community it serves. The Trust is a leader in the NHS and research sectors and provides excellent benefits for its employees. This includes commitments to professional development but also many policies to support employees in balancing their personal and professional lives.
Please view the attached Job Description and Person Specification documents for full details regarding this post.
When completing your application please ensure that you clearly demonstrate how you meet the role criteria.
