We are looking to increase our Aftersales team at our Wigan VW dealership to provide an outstanding service for our customers:
You will be the first point of contact with our customers and should present a friendly and knowledgeable manner advising them of their service plans and requirements
Main responsibilities include:
Provide a professional and well-informed contact point for all customers
Book service and repair work whilst ensuring workshop and parts availability.
To keep customers fully informed of progress and advise of extra work required.
To organise loan car bookings
To invoice on time and accurately and all warranty transactions are submitted and invoiced daily
Maintain accurate customer records on manufacturer and internal systems whilst maintaining GDPR and legal compliance
To make telephone follow-up / Up sell / Progress calls
To convert as many inbound / outbound calls into bookings as possible
Assist customers on self-serve bookings
You will be rewarded well with a basic salary - generous bonus scheme - birthday off - life insurance - discounted car benefit scheme - discounts on store vouchers - discounted electrical purchase scheme
Hours are Monday to Friday 08.00 to 6pm
If you feel that you fit this role please send an up to date CV stating notice period and experience
Job Type: Full-time
Pay: £29,500.00-£32,000.00 per year
Benefits:
- Additional leave
- Company pension
- Cycle to work scheme
- Employee discount
- Life insurance
- Store discount
Experience:
- Automotive service: 1 year (required)
Licence/Certification:
- UK Driving Licence (required)
Work Location: In person
