Key Terms of Employment
Annualised Hours 1026 per year working 18 or 21 hrs per week over 3 days on a rota to include weekend and bank holiday working
Permanent Position
Salary: £14.00 per hour
Uniform: Appearance should be smart. Uniform may be provided if required by the role.
About the Job
We are seeking an experienced and versatile administrator to join our team at Ravenglass & Eskdale Railway. You will provide a welcoming and efficient reception and administrative service, for customers, visitors, and companywide colleagues, dealing efficiently with their enquiries and ensuring outstanding customer service at all times. You will be the first point of contact for incoming telephone and email enquiries which will require professional, enthusiastic and effective handling.
Key Responsibilities
Key responsibilities will be, but are not limited to:
· Working with colleagues to ensure the smooth running of the Ravenglass office on a day-to-day basis.
· Providing a first point of contact for visitors by handling telephone and email enquiries.
· Preparing regular financial and marketing reports.
· Assisting with group bookings and providing a group welcome service.
· Assisting with e-ticketing enquiries and processing orders.
· Assisting with selling advanced tickets and experiences.
· Assisting with marketing initiatives and seasonal or special events.
· Part of a team responsible for petty cash and banking.
· Providing support to the Visitor Services team by covering meal breaks during the operating service where necessary.
· Coordinating the monitoring and ordering of stationery and consumables.
· To work within and respect the confidentiality always required by a private sector commercial operating company.
· At all times to work in a safe manner, raising any health and safety concerns immediately with management team.
· Any other duties as may be required from time to time to contribute towards the successful operation of the Railway.
Reporting
The Administration Officer will report to the Office Lead and will liaise closely with the Senior General Manager and heads of department plus colleagues from the group’s central support office such as the finance and marketing teams. There will be no direct reports.
Person Specification
We are looking for someone who has a genuine passion for customer service, is friendly and helpful with an excellent telephone manner and enjoys working as part of a small team. You will have excellent communication skills and the ability to manage customer expectations efficiently, be flexible, focused, self-motivated and be effective at time management and organisation.
You must possess a good working knowledge of Microsoft software, including Teams, Excel and Word have the aptitude and ability to adapt to different software systems and processes. You should have a good understanding of utilising the internet and ecommerce environments. Previous experience in an administrative post is essential.
Weekend and bank holiday working will be required on a rota basis. This is a responsible position within the company and as such may require additional hours to be worked where operationally necessary.
Leave Entitlement
Your annual leave entitlement will be calculated in annualised hours, based on 28 days per annum inclusive of bank holidays
Benefits
A series of staff discounts and benefits are available across our group of businesses
Pay: £14.00 per hour
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Life insurance
- On-site parking
- Sick pay
Work Location: In person
