Purpose of role:
To train, support, mentor and supervise a team of support staff in the community/office over a seven day period to ensure that they are able to and are delivering high quality care and support to service users, in accordance with current care standards.
Duties and responsibilities:
- Ensure that Support staff receive appropriate shadowing and community based training prior to commencement of duties.
- To assist with completion of mandatory frameworks/inductions for Support Workers within the specified time periods.
- To provide the delivery of community based training with all support workers, working flexibly to suit the training needs of Support Workers.
- To identify training and development needs of support staff and report to the appropriate person if any further training is required.
- Complete regular supervisions (office and team meetings), spot checks and competency assessments etc for Support Workers as per company process to ensure compliance and if needed record on Q Cares compliance grid ensuring to feedback and action all discussions and outcomes. This may include planning and leading group meetings on a quarterly basis with Registered Manager.
- To assist with the investigation of Disciplinary and Grievance Procedures when required.
- Ensure that all documentation in Support Worker files pertaining to your role meets legislative requirements and company standard.
- Assist in the management of Q Care’s absence monitoring procedures through completing return to work interviews and recording absences in line with company process.
- Build and shape professional working relationships.
- Act as a conduit for support workers to raise any concerns or issues that may have.
- Maintain morale by communicating with the work force on a regular basis.
- Develop as a ‘specialist’ in area within Health and Social Care as determined by Registered Manager.
- Office Administration
- Ensure if requested that information on People Planner (or appropriate company software) is kept up to date – service user records, support worker details and all other relevant information for the purpose of carrying out the service
- To assist, if required, in the recruitment of Support Workers whilst observing current Company procedures and policies.
- Assist with planning new referrals to assist with growth and ensure that the branch team meet and/or exceed the projected hour’s targets on a weekly/monthly basis.
- Other
- Carry out emergency 24 hour on call duties which includes weekends, weekday nights and bank holidays on a rota basis.
- To adhere to the Company’s policies and procedures in relation to personal and company property and vehicles.
- Commit to continued professional development, maintain and attain qualifications and seek up to date knowledge of relevant legislation and organisational policies to meet local authority and Q Care’s requirements.
- Maintain confidentiality of information relating to service users, support workers and third parties at all times
- Ensure that confidential material is stored in line with Data Protection
- To assist the Registered Manager in all aspects of managing the service provision.
- To adhere to Q Care values and ethos at all times.
- To follow Q Care policies and procedures, care standards and relevant legislation at all times.
- To ensure all confidential material is stored or destroyed on a daily basis by observing the companies security, clear desk and confidentiality policy and procedures.
- To actively promote the aims and objectives of the organisation in all aspects of the job and actively support the continuing growth of the company.
- To actively foster the concept of team working within the organisation.
- To respect the needs, wishes and lifestyles of all Service User and staff.
- To respect the need for equality and diversity at all times.
- Carry out any other duties as may be reasonably required by your line manager in accordance with your skill set.
Core Competencies Required:
- Work efficiently
- Use Information Technology
- Speak effectively
- Listen to others
- Prepare written communication
- Build relationships
- Value diversity
- Foster teamwork
- Commit to quality
- Focus on customer needs
- Demonstrate adaptability
- Act with integrity
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If you wish to discuss the role in more detail, please call the branch on 01597 827930 .
Full UK driving license is essential for this role.
INDCE
Pay: £15,750.00-£16,050.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Licence/Certification:
- Driving Licence (required)
Work Location: On the road
