Customer Experience Team Member
As part of the Customer Experience team, you will report to the Customer Experience Manager, Deputy Customer Experience Managers, Assistants, Duty Managers and Supervisors on shift.
You will work with our Security and Box Office teams at the entrance to the venues, some of your tasks may overlap and we will always work together to ensure the customers experience is exceptional. This is a varied role which involves working in all areas of front of house including welcoming customers, scanning tickets, serving drinks and snacks behind the bars and selling merchandise, ice cream and programmes in the auditorium, alongside showing people to their seats.
Daytime, evening, and weekend availability is essential for this role.
Key responsibilities
Maintain up to date knowledge of the venue, current and upcoming shows, products, and other information relevant to customers and to recommend additional products and services as appropriate.
Proactively suggest and sell products including food and beverages at the bar or through Delivered at Seat (DAS), merchandise, programmes, or packages, ensuring an engaging sales approach to customers that encourages further purchases.
Your skills, qualities, and experience
If you have most of the essential criteria, we encourage you to apply, and welcome transferable skills from other industries or backgrounds. All relevant training will be provided. The essential criteria of a great member of the team are:
About Us - Our values
ATG Entertainment’s values set the tone for how we work, how we treat one another, and the culture we continue to build across the UK and the wider organisation.
Our culture
You’ll help us uphold a positive culture around meeting our obligations, by having a positive attitude to health and safety, legal and insurance requirements and take care to understand our policies and procedures.
We are all expected to participate actively in the life of the company, and opportunities will arise for you to collaborate with others across the business. Everyone at ATG Entertainment is expected to be flexible and adapt as the needs of the business change, taking on new or different responsibilities as the need arises.
Our Corporate Social Responsibility pillars
Everyone at ATG Entertainment is expected to play their part in achieving our goals and upholding our Corporate Social Responsibility priorities:
Next Generations: Encouraging the next generation in live entertainment by contributing to our outreach and training programmes, including mentoring students and trainees, and supporting our Creative Learning and Community Partnerships work.
Our Inclusion, Diversity, Equity and Access Mission Statement - A Stage for Everyone
Our stages are a platform for compelling stories – stories that are for all, by all, and of all. We shine our spotlight on our differences and believe that understanding and celebrating these differences makes us better global citizens. We are passionate about the pursuit of true diversity and equality. We strive to make our venues beacons of these ideals in our communities. Onstage and off, we hold ourselves accountable for nurturing an inclusive culture, one in which everyone can bring their authentic selves. At ATG entertainment, we provide a stage for everyone.
We recognise that we do not have all the answers; but we strive to listen, to learn and to change in order to ensure ATG Entertainment becomes a truly inclusive organisation. We therefore welcome and encourage applications from individuals from the widest possible range of backgrounds and particularly welcome applications from those currently underrepresented in our workforce.
We are a Disability Confident Committed Employer, which means that we are taking action to ensure that people with disabilities and long-term health conditions feel supported, engaged, and able to fulfil their potential in the workplace. We will offer an interview or recruitment event to disabled candidates who tell us they wish to participate in the scheme and who demonstrate in their application that they best meet the essential criteria for the role. Where we receive more applications than we are reasonably able to interview for any given role, we will retain applications for the next available interview opportunity wherever possible.
If you’d like to discuss accessibility prior to applying, please email [email protected] for a confidential discussion.
19-06-2026 at
