Join a customer-focused team that takes pride in providing outstanding experiences at every stage of the customer journey.
Customer Support Associate
Deliver Outstanding Customer Experiences with a Premium Brand
Are you passionate about delivering exceptional customer service and building lasting relationships? Do you thrive in a fast-paced environment where no two days are the same?
We're looking for a Customer Support Associate to join a customer-focused team that takes pride in providing an outstanding experience at every stage of the customer journey.
This is an exciting opportunity for someone who enjoys solving problems, taking ownership, and making a genuine difference to customers while working for a respected international business.
What You'll Be Doing
As a key point of contact for a portfolio of customers, you'll manage enquiries from initial contact through to resolution, ensuring every interaction is handled with professionalism, empathy and efficiency.
Your responsibilities will include:
- Managing customer orders and after-sales enquiries from start to finish
- Building strong relationships and delivering a first-class customer experience
- Identifying customer needs and providing proactive solutions
- Investigating and resolving issues while maintaining ownership throughout
- Working closely with internal teams to ensure a seamless customer journey
- Acting as the voice of the customer, highlighting opportunities for improvement
- Maintaining accurate customer records and system updates
- Managing multiple priorities while consistently delivering excellent service
What We're Looking For
We're keen to hear from candidates who have:
- Previous experience in a customer service, customer support or customer care role
- Excellent communication skills, both written and verbal
- Strong problem-solving abilities and a proactive mindset
- The ability to remain calm and professional in challenging situations
- Outstanding organisational skills and attention to detail
- Experience using CRM, ERP or other business systems
- A collaborative approach and genuine passion for helping customers
Why Apply?
This is a fantastic opportunity to join a business that genuinely values customer experience and employee development. You'll become part of a supportive team environment where your contribution is recognised, your ideas are welcomed, and you'll have the opportunity to grow your skills and career.
If you're customer-focused, solutions-driven and enjoy building positive relationships, we'd love to hear from you.
Apply today to find out more.
IND1
Job Types: Full-time, Permanent
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Work Location: In person
