Confident Dental & Implant Clinics are seeking a dedicated and organised Patient Journey Coordinator to join our brand new, state of the art, modern, family run, Dental Headquarters Hub, located in Cirencester. As a Patient Journey Coordinator, you’ll guide new patients from their first call to treatment, ensuring they feel supported and valued every step of the way.
We currently have four beautiful Dental practices located in Stroud, Swindon, Bishops Cleeve and Cheltenham.
Your Role:
· Be the first point of contact for new patients on the telephone, answering questions and booking appointments.
· Provide clear information about treatments like dental implants, orthodontics, and facial aesthetics.
· Use the CRM system to manage patient records and interactions.
· Collaborate with clinical and admin teams to streamline processes and enhance patient satisfaction.
· Build strong relationships to encourage patient loyalty.
· Ensuring GDPR & patient confidentiality is maintained
What We’re Looking For:
· Excellent communication, organization, and customer service skills.
· Empathy and a patient-focused mindset.
· Telephone experience is essential
Why Join Us?
· Supportive team and growth opportunities.
· Make a difference in patients’ lives by helping them achieve their smile goals.
· Full training will be provided and initially be held in our Stroud practice.
· The practice has achieved the Investors in People award for the 30th year in a row and was the 1st practice in the UK to achieve this award.
Join us in making a positive impact on our patients' experiences through your dedication and professionalism.
Job Types: Full-time, Permanent
Schedule:
- Monday to Friday 8.00am - 5.15pm
Qualifications:
GCSE grades 4 (C) and above in Maths and English essential
Salary: Discussed on application
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free On-site parking
- Private dental insurance
- Sick pay
If you have any more questions or enquires please contact our Personnel Manager at
[email protected]
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
- Sick pay
Schedule:
- Flexitime
- Monday to Friday
- No weekends
Education:
- GCSE or equivalent (preferred)
Work Location: In person
